Here's my long-term review of a 6 year user. My journey started in 2016 when a change of career put me in a position where I needed to invest in a set of hearing aids to manage in factory/office environment. At 28 I had never worn them before, I had tried NHS hearing aids but the bulkiness of them along with the fact I was a young lad put me off wearing them and I got by with lip reading and assistance from my partner. After a recommendation from my brother who has used the company I decided to invest in a pair of private custom made hearing aids, the choice of IIC (invisible in canal) appealed to me and would ensure they would be descreet enough for myself not to worry about anyone knowing I was wearing them. I contacted Paul who promptly booked me in for a home visit. After having a full home service including brochure selection, explanation of pros and cons for all different sorts of hearing aids, hearing test and moulds I decided to push forward with some oticon IIC hearing aids. There was no hard sell whatsoever, he did not even try and sell me the most expensive set in the range I was after, it was all my choice. My ear canals are bent at around a 45 degree angle so there were a few concerns that they may not be able to make them as descreet as I'd hoped due to space limitations within the hearing aids to fit the technology due to the shape of the final product, however Paul made me fully aware of this and pushed Oticon the best he could to ensure I received what I required, he even asked phonak to make a set so I could try and compare the differences between the two. When the aids arrived they fit perfectly, adjustments were made so the aids fit my hearing test profile and the sound was crystal clear! Unbelievable. The only problem I had was due to the shape of my canals I struggled to relieve pressure and bass from the hearing aid due to the shape of my ear canal which made it sound as if I was underwater and my ears were clogged. Paul went away and tried to find a solution and in doing so Oticon carved a canal down the outside of the hearing aid to create an opportunity for sound to escape. It worked!! So the service up to this point is almost perfect but it's gets even better in the form of the after service. Over the 5 years of the warranty I have needed numerous adjustments to the hearing aids as my hearing deteriorated slightly, numerous repairs through mainly faults of my own and asked to try different settings. All of which were acted upon and booked in for home visits by the audiologist Helen who visited my home to make the amendments. She offers exceptional after care, is extremely patient and goes out of her way to ensure everything is good before she leaves. I have seen her roughly a dozen times over the course of the 5 years I have been involved with HAB hearing and I could not recommend the company enough. I'm currently coming up to 6 years in February since I purchased the hearing aids and although I am no longer in warranty, I still receive instant support and aftercare when needed. I even visited the office itself for adjustments during the early stages of COVID which was a pleasure. Newer forms of technology are available now which were unavailable when I made my purchase and I will be sitting down with Paul and Helen once again soon enought to choose my next set whilst using the ones I have now as backup. I can honestly say the purchase of these Oticon IIC hearing aids has been the best purchase I have ever made in my life and have changed my life, my only regret is I wish I had done it 20 years earlier! Many thanks to Paul and Helen for the service over the last 6 years! Darrell Oticon IIC user.