Online customer was helpful, and it was one of the only places with dumbbell sets in stock over Covid lockdowns. Communication about the order was good and delivery time reasonable. The dumbell quality is decent, the weights don't loosen as easily as some other sets. But the packaging when it arrived, let's say it had seen better days. The boxes were dirty and torn, exposing the products inside. The products themselves were quite dirty, I'm not sure if it was lubricant, rust or dirt, and they were a little scuffed up. After a good clean everything was fine, but it's not a positive experience receiving new products that don't look new, but rather like they've sat in the corner of the warehouse for a while.