BEWARE ORDERING PAINT... we ordered x2 paint samples - Barnaby blue & spiced mulberry as samples. We loved the colours, so we ordered a 4litre tin of each, costing £135.00. The paint that has shown up is a COMPLETELY different colour to the sample we ordered! You can see in our pictures attached... I appreciate paint colours vary slightly with each batch, but this is an entirely different colour all together. The bizarre thing was is that the labels/codes for the tins were the same as the sample, so it was labelled as exactly the same product.
Very disappointing considering they’re supposed to be a luxury brand. I’m hoping customer services will ship the right colour - but we still risk them sending us something that was totally different, which causes yet another delay.... very disappointed! I will explore Farrow&Ball as at least they have shops you can physically go and buy from.
4 years ago
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