Nick was a very nice young man who, along with a partner, loaded the mattress right up and left with no issues. However he was scheduled for between 8-10 then I got a notice it was from 8-13, then I got a notice from 11-12. Then he called an hour out and said it would be 11:20. My whole morning was shot waiting on their arrival. We also had difficulty scheduling the pick up and assembly of mattress and the arrival of the mattress. We received the mattress 10 days ago and just now had pick up. That was frustrating. I do not blame Nick for this. We paid to have pick up and set up of the new mattress but we found two guys to set up the mattress for us. I think Big Fig and Load Up need to better coordinate their delivery system.