The fitter was excellent, but that doesn’t match up up to the sales or customer service from their office thus far.
After sending plenty of photos to their office before the install,when the fitter inspected the gas supply he informed me that the it needed to be upgraded meaning i would need to lift floor boards all the way to supply point. So this meant I’d need another day off work for this extra works to be done.
So the initial quote given over the phone was wrong even tho I said to the salesman are you sure this doesn’t need to happen or the gas supply needs upgrading..
I had to pay an extra £200 & I really didn’t want to waste the (sub contractor)fitters time.
After being put on the spot by their office I had no choice to pay this even this was Greenglow who made the mistake..
As the extra money had to be added to the financial agreement according to Greenglow I had to make several calls & emails to chase this up…as it was their mistake I feel this should have been sorted by them too..
The fitter told me that immediately after install Greenglow would register the boiler for 5yrs, after 3weeks with no word from their office, decided to register it with Vaillant as didn’t want to miss out on a warranty even tho Vaillant only offer 2yrs.
Shortly after this Greenglow contacted me about setting up an extended warranty which would be more money a month to pay..I explained my situation & the salesman said they probably had already registered the boiler.
I then asked to check if I did indeed have a 5yr warranty, after being put on hold for 10mins I was informed that they hadn’t registered it so I’d need to contact Vaillant to cancel my registration…….unbelievable is all i could say…
The whole process should never be made this difficult an stressful for any customer…so if your thinking of using Greenglow don’t !!!!!
2 years ago
Glow Green Ltd has a
4.1
average rating
from
2,104
reviews
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