order 1 ; to be delivered to store on certain date , get text confirmation ,then get text saying its ready to collect , then get text saying its not , I phone store they say delivery driver came to door didn't wait for answer and drove off …..much later in day get text ready to collect ….so I did delivery driver had come back Order 2; to be delivered to home address after lest nonsense, get text confirming delivery date and tracking number for delivery today ..track it says another 5 days! phone pets at home ..very sorry 10% refund and we shall get it out to you tomorrow ….tomorrow arrives and order does with £8 worth of goods missing , no note or information ….phone them up again oh we are sorry its out of stock shall have to refund you …….to date still awaiting x2 refunds . the service is absolutely appalling , don't know if its a new computer system or the delivery company but pets at home no longer do what they should , deliver the right stuff on the right day so I am off to Kennelgate after many years of being a pets at home customer ….how very disappointing but cant bear the hassle any more from something that use to be a simple process so goodbye pets at home