Ordered 2 lots of flowers for Valentine’s Day and the most important item (personal card with the important words) was missing, called them up and they weren’t even interested other than we are sorry and that I could go to local shop to purchase one which is not the point, nothing was offered to rectify this other than that the lady would speak to manager and email us back, month later nothing ever received, poor customer service and seems like not interested in customers or further custom wouldn’t waste another £ very poor service received. Would not recommend