I ordered charcoal planters and plants , when they came they were silver. Charcoal in my opinion is quite dark , sort of graphite grey and the colour on the website looked quite dark. The lady on the phone was pleasant , explained this was their charcoal and not silver. When I said I was not happy with this she said they would take them back and a collection could be arranged. They arranged a collection to take them back . Charge £20. I’m writing this on the day of collection it’s 18.00 , I’ve waited since 8 am and I’m still waiting for the collection. I would suggest that the description given of items should be a definite colour which would have of avoided this issue.