Hugely disappointed after spending over £500 and already having to change my item due to tarnishing of the metal to find that a stone has dropped out of my ring a few months out of warranty. I’ve contacted customer service on numerous occasions only to be told that I must spend another £39 to have my ring repaired! I am absolutely disgusted and disappointed with the lack of support and care I’m receiving, I will be contacting them again today to raise a complaint as I am so upset about this. I follow all directions for wear as per the website, and still I’m left with a faulty ring I can no longer wear. This item is extremely precious to me, and it’s really hurtful to see the lack of care once you’ve spent your money with this company. I will be taking this further as this is the second faulty item I’ve had, and I no longer have access to any of my Grandads ashes to have another piece made elsewhere. Absolutely heartbreaking that I trusted EverWith to make this purchase and I’ve been let down with a sentimental item I wanted to keep forever. I have tried to add images but there seems to be an error uploading photos on negative reviews..! Seems this is a problem others have had too, but when leaving a “positive” review, people have no issues uploading images!