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Alan D
If I could give a 0 I would. Firstly I spent over £1200.00 with this company then to find out they would add a hefty delivery charge. My order arrived for my new house which was a building site so my wife checked the items and stored the goods to fit at a later date. Upon opening the boxes I found that the £217.00 Toilet had no cistern ... I contacted the company who told me that I had to select the cistern to be added. It was a mistake on my half but I stated that the picture was of a toilet with a cistern on it and I considered it not clearly advertised . After speaking to an advisor who told me I need to pay an extra £84.00 to get a cistern, i asked them if I could return the item to which they told me I would have to pay the collection charge and a 25 % restocking charge. I then asked them to consider waiving the delivery charge as a good will gesture if I ordered the cistern from themselves... the answer was No. Absolutely disgusting customer service. I advise anyone to think twice before purchasing anything from the company.
4 years ago
Ergonomic Designs Bathrooms has a 4.7 average rating from 3,965 reviews

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Alice, Customer Support

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