The two agents in the Blackrock store, Conor and Eabha, could not have been more pleasant or more helpful. There was a fair bit of admin to be done, as the transaction was across quad-play and they were cheerful and efficient while they were dealing with it. I also noticed how well they treated all the other callers to the store while I was there - including an elderly woman whom they treated with great courtesy and respect. They're a credit to themselves and to the organisation they work for.