The only way to get free from eir is to cancel the direct debits and wait for subs to send you a demand for money. I went through all avenues trying to cancel their services and nothing worked. The final bill can be hefty but knowing you are finally free of these gansters is well worth it. Once you pay subs everything to do with eir ends. Best to cancel the direct debit closer to your contract ending so the final bill won't be too much. Ignore their letters, its the only true way of getting free from them. Ringing them is a waste of time as trickery will be at play there trying to scam you into a new contract. Ignore ignore ignore.