Fine, until something goes wrong. If they mess up you will be expected to contact them via a Live Chat that isn't really live as you are expected to sit and wait for them to deign to reply. Spent 25 minutes trying to resolve a simple issue. Time is money and I was left feeling like my problem was completely unimportant. Their customer service is poor and their tone and attitude is indifferent at best. Before taking any details they demanded a photo of the problem as if I was making it up. Made me feel like an inconvenience and 'spoke' to me like I was being told off. I understand that errors happen, but if I have been inconvenienced by them, the least I would expect is for my replacement to be expedited. Apparently not. The replacement would be sent via my original choice, meaning another five day wait. This is not acceptable. The postage system they use is very strange anyway and not really very transparent. Will not be using them again. Print errors are unavoidable but treating people like you're doing them a favour is unforgiveable.