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Amy
I purchased shoes for my sister’s wedding back In April 2023 at the Park Meadows CO. store for almost $80 after tax. They were flats, no heel nothing too fancy but they ended up killing my feet so much so that I only wore them for about 10 minutes, put them back in the box and went barefoot for the rest of the wedding. I went back to the store several months later to buy shoes as a Christmas gift and asked if my other shoes were returnable. I said I did wear them very briefly so they were still in almost perfect condition. The salesperson asked if I had the receipt and I said no but I still had the original box, the proof of purchase sticker and I could show the charge on my bank statement. I was told I could bring them in and get store credit which I did a few days later and was then told by the manager that they were not returnable because I wore them and because they were not faulty in any way. I said of course not! They’re in near perfect condition so why can’t I at least get store credit? She refused, so then I asked if she could at least apply the credit toward the recent shoes I had just bought, again she refused. Customer service here is non-existent so I’ll return my shoes to a competitor store that will gladly take them back in return for store credit and I will shop there from now on instead.
1 year ago
Dillard's has a 1.5 average rating from 134 reviews