I had bought Chanel perfume in newcastle debenham store from 24 February 2013.but I hadn't used its yet @ hadn't look inside of purchase .I just found its on 16 June 2013 that I got the wrong perfume.But I already open its @not used it yet.I phone to customer service and told them the story.Staff told me to go to store to change its.but when I go to store staff at Chanel told me I can't exchange because its already open.But when I bought its I show bottle of perfume that I want .She give me the wrong one .i through she is staff at the counter shouldn't give me the wrong one. And staff just tell me I need to check its before i paid ..and look on the name of the perfume.Make me Very very dissappoint to your staff to talk to the customer like this.Because your staff hadn't show me when I bought she just wrap its and put in bag...your staff should check its give the right one to customer. It made bad experience to me..I'm its customer with Debenham for longtime.im not gonna buy anything with your store anymore .I will go to Fenwick or Johnlewis..