The first of the two cabinets was delivered upon short notice - the customer received a call the day of delivery, rather than a day before as promised.
When the second cabinet delivery was late, without contact from Vanities Depot, the manufacturer or the shipper, a phone call to VD and then the shipper revealed that the local trucking company had attempted delivery twice, and was given the incorrect phone number for the delivery notification. There was absolutely effort made to notify the customer of this problem, either by door note or email.
The VD order confirmation provides a tracking number and link to follow the status of the shipment “at our store” but that link requires a app download to a mobile device, which then becomes an advertising site that promotes products without shipment tracking capability. A bit of misleading “bait-and-click” on the tracking link there. Vanities Depot needs to tighten up the ship for customer follow-up and tracking capability as well as avoiding misleading information given to customers.
3 years ago
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