Purchased sketchers trainers online. Usual size but when tried them on massively too big. Wanted to return them. Followed Brantano's advice and contacted their customer helpline. Slow response due to "advisors working from home during pandemic". This is June 2022!!!! Supplied photos showing sizing was faulty and requested pre paid returns label. Told it was a " fit issue" not a fault and would not supply returns label. If I tried to wear these shoes there would be an accident as very big. Much too big but didn't know until recieved them. Couldn't try them on before as online service in our area only. Appalling out of date service.