The flowers delivered were not what was ordered. While I understand that the flowers selected would not be exactly as shown in the picture, the colours or general theme should be. I contacted them by email and used the chat to follow up since I did not hear anything. The rep was not helpful and had no interaction skills. I ordered flowers to brighten someone's day and the flowers that arrived were all white, like funeral flowers. We had just gone through a huge loss in our family so this mistake hit a little harder than it normally would. Their response was less to be desired. Basically, they looked good and the quality was good so why are you complaining. I have a hard time believing that you ran out of colorful flowers of any kind and that with so many people that get what they order, you would at least fix the ones that don't. No refund, no replacement, no solution.