I found it frustrating to get my policy document changed / confirmed as I was transferring policies. New policy had an exclusion of 120 days which I was told would not apply to me as I was a transfer but kept receiving document at 120 days exclusion which would have made this a legal document. One of the replies I received regarding payment had no relevance to my questions at the time. Eventually, after numerous calls managed to get verification in writing. Quite frustrating experience this time round. I have been a client of Best Insurance for about 5 years now and never experienced such frustration.