Ordered a major appliance was given a six hour delivery and install window. My wife adjusted her meeting schedule so that she could be available. They were a no show. No call to let us know. I called and Best Buy said they contracted with a third-party installer, that they would call the installer and have the installer call me and that I should work out the scheduling with the installer myself. This, naturally, was a very dissatisfying answer since I purchased from Best Buy and not the third-party installer. Best Buy hired the third-party - not me. Long story short, Best Buy repeatedly failed in their communications and promises, i.e. - "I will have it rescheduled this evening or first thing in the morning." 11AM next day - no call from Best Buy (I had already called twice and also spoke with the rude "third-party") - so I call and tell them I need the oven installed tomorrow between 2-4pm and I need to know by noon. He said he would have the consultant call me by then. No call from consultant, but guy I talked to earlier left a voicemail at 1:36 asking me to call back to reschedule. I left a meeting early to call them back hoping we'd be able to schedule the install for tomorrow. Nope - no luck - they weren't sure if they could schedule it. So I cancelled the order. My advice - don't buy appliances from big box stores, especially Best Buy. Buy from independent, local appliance stores - you might pay a little more but they are more dependable and customer oriented. Companies like Best Buy could care less. I will not shop from Best Buy ever again. Mistakes happen but they made no effort to make things right.