I was not refunded for a return. They said there was a stain on the jacket when I returned it. This was a black ski jacket which I opened, tried on, and packed back up right away. My hands were clean. They sent me an email saying that my return had been processed and would be refunded in a couple of days. Weeks later, when I didn't see the refund on my credit card, they said that they had issued a credit instead due to a stain. This is a mistake on their end and they're doing nothing to fix it. There's also no mention of a credit when I log into my account. Do not order from this company.