Yesterday Thursday 30th July 2020. I visited B & Q at Imperial Park, Hengrove, in Bristol.uk. I was helped by a very lovely young man, his name was “JAMES” (in gardening). Nothing was too much trouble. I needed help buying a parasol and base. He showed me how the parasol worked, made sure I could handle it. He then took the base and parasol to the car. I offered him a gratuity but he refused said “ it’s all part of the service”. I think MANAGEMENT at B & Q you should bottle James persona or at least use him in training re customer relations.
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