Terrible experience. Brought two dresses, parcel arrived with one dress I ordered and two other dresses I did not. Emailed them explaining they had sent two incorrect dresses, they told me to send it back, so they could send the missing dress. I sent it back, emailed them back to so say, I was then asked for proof in order to send the correct dress. I sent the proof as asked, got told they were sending the replacement. 3 weeks later? No dress! Re-contacted then explained du hadn’t received dress, they said they need proof of postage which I explained I had already given, either way I gave it again. Got told I have to wait for the returns to be processed, even though they received it in there warehouse a month before hand. I emailed again and said that was enough and I want my dress sent out as it had 2 months since I ordered the dress. Get an email back to say after all of this they refunded my money. And here I am now waiting for money Over a week later. Disgusting service, won’t be buying from them again.
2 years ago
AX Paris has a
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