I attempted to order a snow foam lance for my boyfriends Christmas present. I placed the order well in time, rounding it up to over £50 to qualify for the secret Santa promotion, however the lance was out of stock. I therefore changed the order to £40 of gift vouchers and still kept the Avalanche on order to still be over £50. Items arrived, however no secret Santa gift. I contacted AF who just said it wasn't 'policy' to offer the secret Santa gift for gift vouchers. I explained I was only buying them so my boyfriend had something to open on Christmas Day as THEY were out of stock, but it made no difference! To add insult to injury they still included a card in the delivery box asking me to Tweet pictures of my secret Santa gift!! Having come across AF at a car show many years ago and supporting this independent business ever since, I'm disappointed they now treat loyal customers so poorly and just like a number. Maybe this is what AF have been tought about customer service by their new buddies Halfords!! Good products but sadly no longer care about their loyal customers!