It makes me feel sad to discredit what looks like a professional company in a now generally sad time in my life. I ordered 3 birthday presents for my 12-year-old niece in early January and she only received one of the presents. I have emailed customer service and tried to get in contact but have not had a reply. My mum has since died last Monday so now I don't care whether these come or not. There was a beautiful quote on one of the presents I bought which hadn't come about a dream within a dream by Alan Edgar Poe. I am all too aware that this is a dream and a lot of shadows are coming forth in the world however I don't want to participate in the dark side so all I will say is be the loving person you wish to see more of in the world so we can create a better world one that Christ would be proud of. I send my love to my Mother where ever she is and hopes you guys and girls are healthy and happy and improve your customer service.