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Beware of this company! Ash & Ember is one of the worst companies I have ever had the misfortune to do business with. I ordered a teakwood chair, and instead they sent me an iron fireplace grill. They claim that I updated my order for a chair to include this grill. Their claim is ridiculous. First of all, I did NOT update my order. And secondly, since I already have a beautiful gas outdoor fireplace, I would never have any need for their grill. And thirdly, I think their wagon wheel iron grill is extremely ugly and something I would never dream of putting in my garden. At any rate, since they falsely insist that I did update my order, I will have to pay for the return shipping, which will be expensive because it's a very heavy iron grill. And additionally, they will charge me a re-stocking fee. I will never do business with Ash & Ember again. In my opinion, it's a very low class business that treats its customers with absolutely no respect. Buyer Beware!
4 months ago
Ash & Ember has a 4.5 average rating from 2,789 reviews