Having returned an item, I called to check my refund status, it's going to take up to 21 days to refund, I was then told by the rep on the phone, why was I surprised it's written all over our website! I found the call rude and condescending from the American rep, I would avoid using this company unless you know you will not need to return an item. A little more training required for your reps on the phone on how to converse with customer in a way that makes the customer the priority! Customer satisfaction goes a long way.
7 months ago
Alpinetrek.co.uk has a
1.9
average rating
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69
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