Book a staycation with a small business through Hoseasons. Received booking confirmation on the 10th July and paid balance on 26th July for a stay from 21st Aug. Received an email on 29th July saying my booking had been cancelled, no explanation just a voucher or refund offered. I opted for the refund but emailed Hoseasons to ask what the issue was, if it had been the site wasnt covid ready I would have accepted this but received no reply, no explanation. I contacted the small business and they told me Hoseasons had double booked!! They were extremely helpful and tried to sort something out as there had been a cancellation the following week. Hoseasons did not offered the alternative date as an option and by the time we tried to book that it too was booked. The small business have offered us another option and I would book directly with them but will never book through Hoseasons again. They are a huge firm and pay no attention to the individual customers, unfortunately smaller business are going to miss out using Hoseasons and their non existing customer services.