Worst experience ever with car insurance. I first went with first central as it looked great value for money and had good reviews but at the start of March I purchased my new car and insured it on the 6th i went to renew my yearly insurance end of March to then find out that had my license plate was incorrect for the time i was with them. I then called asking why this was there was no apology it was completely brushed off I was then put through to renew my insurance I was on the phone for a hour and a half - 2 hours the guy kept repeating himself and asking for more time which I did not have and being really awkward in general when I had told him I had to be somewhere but eventually everything was put through and I thought everything was updated and fine as I recieved a policy number but after a letter from the Dvla I recieved 3 months later telling me I wasn't insured and if I was to contact my insurance company to get them to inform the Dvla I was with them I realised I was clearly mistaken thinking everything was okay so I called up with my policy number and sure enough I was told my "policy never went live" have no idea what the means but again no apology they told me I would be insured until that night only because I had the documents and was just told I could go through to sales and get it redone again which I obviously refused to do I then went with diamond and I was on the phone of less than half the time first central took and didn't make me terrible for not taking any of the add ons offered as the man from first central previously did.