Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,608 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”

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Posted 1 year ago

“I enjoyed booking my holiday on HolidayGems. I spoke with Martin. One suggestion I had was for their site to explain what each transfer vehicle type is. It's very confusing trying to make sense of all the different transfer types (Executive vs. Luxury vs. Van vs. Minivan vs. Standard) since there's no explanation on their booking site or FAQs.”

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Posted 17 hours ago

“Booked holiday easily online with all the extras and add-ons we needed. Sam from Holiday Gems called up after to confirm all details and provide all travel documents. Sam was very helpful, courteous and a pleasure to deal with.”

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Posted 1 day ago

“Competitive prices. Samantha was very helpful with the booking.”

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Posted 1 day ago

“Edward. Many thanks for your help. Very helpfull and professional. A credit to Holiday Gems.”

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Posted 1 day ago

“We spoke to Edward to book our holiday who was very helpful and answered all our questions competently. I would definitely book with this company again. Also Edward gave us a telephone number for us to contact him if we need.”

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Posted 2 days ago

“Edward was absolutely brilliant he had lots of holiday knowledge and really helped me through the call to get the holiday I had wanted..he was friendly and lovely to speak to you could tell he had a passion for his job”

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Posted 2 days ago

“Edward was very professional and knowledgeable he was able to give me the confidence to book my holiday, I am definitely team Edward ..He is an asset to your company”

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Posted 3 days ago

“Top service from Edward , very happy all round”

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Posted 3 days ago

“Martin made everything very easy got it all sorted out thank you very much.”

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Posted 5 days ago

“Stuart was very helpful and friendly. Really appreciate his help on the call. Cheers!!”

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Posted 5 days ago

“Stuart was amazing today really went above and beyond to help me get a quick short holiday to make or break my relationship xx”

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Posted 5 days ago

“Sam was very helpful, pleasant and courteous and offered me a deal on n my holiday.”

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Posted 6 days ago

“Martin was a pleasure to deal with. Absolutely no hassle whatsoever. Will definitely use again.”

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Posted 1 week ago

“Revived great customer service from Martin, lots of advice, very helpful and also very kind.”

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Posted 1 week ago

“Absolutely booked with ease,Martin confirmed and explained everything as trip had to be rearranged,fantastic customer service 10/10 Martin”

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Posted 1 week ago

“This is my first time using Holiday Gems after using competitor package holiday sites for many years. I have been pleasantly surprised. I found some excellent prices for a family holiday to Turkey and Martin was fantastic in confirming the booking with me. He was very knowledgeable and honest. I was also happy that we got a confirmation call so quickly as its the weekend and they said up to 72 hours for confirmation to come through. Thank you Martin and Holiday Gems and I will definitely be back to rebook.”

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Posted 1 week ago

“Stuart made every effort to ensure we arrived with the best fit holiday for our requirements, and we understood exactly what we were getting.So thanks Stuart”

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Posted 1 week ago

“Thank you. Martin was very helpful”

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Posted 1 week ago

“I've booked three holidays with them no problems. Great service . Stuart on the phone was great”

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Posted 1 week ago

“Hi do not write reviews but will give holiday gems a mention, spotted a Christmas holiday on holiday gems for the right price in Tenerife, rang spoke to Sam who with a excellent telephone manner, sorted the holiday out ,rang me back to make sure I was happy with the holiday, guided me through everything flight, baggage, transfers, hotel, boarding passes, and everything you need to know, took the stress away of making sure you haven't forgot anything, absolutely top marks to Sam and the team at holiday gems,can't wait to get on that flight to the sun 10/10. Steve woodcock”

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Posted 1 week ago

Holiday Gems is rated 4.6 based on 2,608 reviews