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Holiday Gems Reviews

4.6 Rating 2,783 Reviews
91 %
of reviewers recommend Holiday Gems
4.6
Based on 2,783 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done
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Posted 1 year ago
Stuart helped a lot.
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Posted 2 days ago
I was served by Sam.an excellent experience.
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Posted 2 days ago
Looking forward to the Hard Rock Hotel at Tenerife. This is the first time we have booked with Holiday Gems and it was great for the Martin to telephone us and confirm all the details. Many Thanks
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Posted 2 days ago
Was very helpful with the holiday I booked thank you Edward
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Posted 4 days ago
Martin called me soon after reservation was made and when a small issue arose he sorted it very quickly for me!
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Posted 4 days ago
Stewart was amazing 😻 that’s why I always book my holiday with him. Thanks again Stewart
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Posted 4 days ago
Sam was extremely helpful on the phone. She managed to price match and go through everything clearly and patiently.
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Posted 6 days ago
Spoke to lady sorted
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Posted 6 days ago
Edward who took our call was excellent, very helpful in sorting out holiday out, and we couldn't recommend him enough.
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Posted 1 week ago
Surpringly ready to use, very cheap, and sam the agent called me the morning after I booked to confirm everything and was really lovely
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Posted 1 week ago
I have just booked a flight/hotel holiday in Agadir with Holiday Gems. (First time with this company) Edward dealt with me in a professional manner and was totally reassuring when we hit some payment obstacles!! I’ve booked!…… am looking forward to my March trip. Thankyou Edward⭐️and Gems.
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Posted 1 week ago
Lovely lady very bubbly and helpful
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Posted 1 week ago
Great website, but as would imagine, as only booking a few days before, had to phone to book. Spoke to Martin, who was extremely helpful, efficient and explained the whole process in full. FANTASTIC! Many thanks Martin!
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Posted 1 week ago
Straightforward & easy booking. Quick return call. Very friendly & helpful staff. Edward was amazing.
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Posted 1 week ago
Hes been very good and polite excellent service lovely person spoke with Edward really happy with him
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Posted 1 week ago
Super easy booking process, Martin couldn’t do enough for me on the phone, in terms of making sure every detail was covered and was very precise on details even I didn’t pick up on! Thank you Martin! 😊 I would definitely use HolidayGems again!
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Posted 1 week ago
Always excellent on price and organisation of the trip. Samantha Mountford went above and beyond to help with a pricing solution. She was attentive and very professional
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Posted 1 week ago
Thank you Stuart for making it so easy to book my holiday you are a wee star.
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Posted 1 week ago
Excellent experience so far…made a bit of an error when booking online but Stuart sorted this out for me very quickly and was really helpful!
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Posted 1 week ago
I never received a call back i left so many messages and have been passed from pillar to post. Still waiting, after booking my holiday the information on my documents was in correct and needs amending.
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Posted 1 week ago
Hello Emma Tarafder, thank you for your comments. We are sorry that an aspect of the information was incorrect and whilst we cannot identify why you encountered a delay in getting a reply about this or the issues experienced when reporting it, we do apologise that this has caused you to post the review. Timescales to deal with enquiry can be longer, especially over the weekend since not all of our departments are working. But the correction has now been made and all is well.
Posted 1 week ago
Holiday Gems is rated 4.6 based on 2,783 reviews