Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,681 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 3rd May 2025

3749

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service I received. Flowers delivered today are absolutely beautiful! Thank you. Joyce”

Haute Florist 5 star review on 9th October 2024

Helpful Report

Posted 6 months ago

Hello Joyce, thank you so much for your wonderful 5-star rating and for taking the time to share your feedback! We are thrilled to hear that you are very happy with the service you received from Haute Florist. Once again, thank you for your kind words and for choosing Haute Florist. Best regards, Rosie

Posted 6 months ago

“Very nice bouquet delivered on time. It made my friends day.”

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Posted 2 hours ago

“Very easy experience to choose and book in my chosen flowers and date required. They arrived promptly on the date and the flowers looked spectacular.”

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Posted 4 hours ago

“The flowers were just beautiful! I ordered Blue Lillys and they were just amazing!! I ordered them for my aunts funeral and they represented her amazing spirit. The flowers were ordered on time as agreed”

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Posted 14 hours ago

“Sent a bouquet to my sister ..she was delighted with them …”

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Posted 16 hours ago

“Didn’t receive confirmation email and didnt deliver on date requested.”

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Posted 16 hours ago

“Flowers were good and delivered on time”

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Posted 18 hours ago

“I live far away from my sister. The Haute made it possible for me to celebrate her birthday in style. Thank you”

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Posted 18 hours ago

“I cannot recommend Haute enough. The flowers I received were spectacular. A lot were in bud too. I loved the arrangement and how they were packaged ensured they arrived in perfect condition.”

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Posted 1 day ago

Hello, Thank you so much for your glowing review! We're delighted to hear that you found the flowers spectacular and appreciated the careful packaging. Best wishes, The Haute Florist Team

Posted 22 hours ago

“Speedy delivery and lovely flowers delivered with options of great cards.”

Helpful Report

Posted 1 day ago

Hello Sue, Thank you for your wonderful review! We're thrilled to hear you appreciated our speedy delivery and the lovely flowers, along with the card options. Best wishes, The Haute Florist Team

Posted 1 day ago

“Beautiful selection of flowers and excellent service”

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Posted 1 day ago

Hello Jill, Thank you for your lovely review! We're so glad to hear that you enjoyed our beautiful selection of flowers and experienced excellent service. Best wishes, The Haute Florist Team

Posted 1 day ago

“The recipient was delighted with the flowers, despite being in the post for 2 days they were still very fresh.”

Helpful Report

Posted 1 day ago

Hello Mrs Bowers, Thank you for your fantastic review! We’re overjoyed to hear that the recipient was delighted with the flowers and that they remained fresh even after two days in transit. It’s our goal to provide the best quality blooms for every occasion. Best wishes, The Haute Florist Team

Posted 1 day ago

“Flowers were delivered when they said they would be and were beautiful!”

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Posted 1 day ago

Hello, Thank you for your amazing review! We’re delighted to hear that your flowers were delivered on time and that you found them beautiful. Best wishes, The Haute Florist Team

Posted 1 day ago

“Very poor delivery service. Flowers arrived the day after the celebratory birthday ! Wouldn’t use this company again. Very disappointed and not a great response from customer services.”

Helpful Report

Posted 1 day ago

Hello Mrs Turner, I sincerely apologise for the inconvenience caused by the delayed delivery. It’s disappointing to hear that the flowers arrived after the celebration, and I understand how frustrating this must be for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, The Haute Florist Team

Posted 1 day ago

“I wont ever use this florist again. I paid £45 (plus postage) and what turned up was just dreadful and nothing like what was ordered and when I asked for a refund I was offered an insulting £5. They only offered to replace the whole bouquet after I asked for a manager which makes me wonder why this wasn’t their first go to answer after seeing the pictures I provided. I will include pictures of what I ordered vs what arrived and also the email offering £5. From the product to the customer service, my whole experience with this company has been rubbish.”

Helpful Report

Posted 1 day ago

Hello, I'm really sorry to hear about your recent experience with us. It's disappointing to learn that the bouquet didn’t meet your expectations and that our handling of your concerns fell short. We always strive to provide a high standard of service, and I sincerely apologise for any frustration this may have caused. While our customer service team follows set policies and procedures, I completely understand your disappointment with the initial £5.00 partial refund. I’ve passed your feedback on to the relevant team so we can reflect and improve. We truly value your feedback, and it plays an important role in helping us enhance our service. I hope the replacement bouquet was well received. Best regards, Rosie

Posted 1 day ago

“The flowers were amazing for my legal ceremony! They still look fab now nearly a week later! Thank you so much!!”

Helpful Report

Posted 1 day ago

Hello, Thank you so much for your amazing review! We're delighted to hear that the flowers added to the beauty of your legal ceremony and are still looking fabulous nearly a week later. Best wishes, The Haute Florist Team

Posted 1 day ago

“Will never order from them again. Nonchalant and unhelpful customer service who are not willing to find a win win solution. My present was returned to the seller due to an address issue and they basically said. Your loss. I wasn’t even informed that my order was returned. I had to find out from the tracking number provided. Useless service”

Helpful Report

Posted 1 day ago

Hello Barbara, I’m truly sorry to learn about your experience with our customer service. It's never our intention to make our customers feel unsupported, especially in situations like yours. I understand how frustrating it must have been to not receive communication about your order being returned. However, we do rely on customers to provide us with the correct details at the time of ordering. Your feedback is valuable, and I will certainly share your concerns with our team for further review. I have reached out via email. Best wishes, The Haute Florist Team

Posted 1 day ago

“Beautiful amazing service”

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Posted 1 day ago

Hello Wendy, Thank you so much for your amazing review! We're delighted to hear that you experienced beautiful service. Best wishes, The Haute Florist Team

Posted 1 day ago

“Needed the flowers delivering quickly and you duly obliged - Thank you”

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Posted 2 days ago

Hello, Thank you for your wonderful review! We're delighted to hear that we could accommodate your quick delivery needs. Best wishes, The Haute Florist Team

Posted 2 days ago

“We're in Australia and used Haute to send flowers to our Aunty for her birthday. The picture we received from her showed the most gorgeous bunch of flowers which definitely represented what we ordered! Thank you!”

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Posted 2 days ago

Hello Marion, Thank you for your fantastic review! We're thrilled to hear that the flowers for your Aunty's birthday looked gorgeous and matched your order perfectly. Best wishes, The Haute Florist Team

Posted 2 days ago

“Lovely fresh flowers. So pleased with them.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your lovely review! We're so glad to hear that you were pleased with the fresh flowers. Best wishes, The Haute Florist Team

Posted 2 days ago

Haute Florist is rated 4.7 based on 29,681 reviews