Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.38

4.4 Rating 5,082 Reviews

87 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 14th March 2025

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service staff was super hero. Did listen to my problem and sorted straight away. KEEP IT UP MAHESH KOTECHA”

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“EXCELLET SERVICE”

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“Excellent customer service from advising on product selection to Georgia's aftersales help in accommodating my customer's changing requirements. Great products at cost effective prices. Will use again!”

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“Sime in the support team was so knowledgable. I explained what I was trying to do and he walked me through the options giving me guidance and sggested appropriate products. His advice has meant the installation will be simple and staight forward. Simon is an invaluable member of your support team and a your organisation is lucky to have him.”

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“Very impressed once more with the service from WLED. Very helpful with the order and received in two days. Morris was very professional in customer service sales. I haven’t installed yet so I’m hoping that they work as well the service received.”

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“Excellent service. They delivered what they promised on time and in full. My order required modest bespoke choices and these were easy to specify and done as requested”

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“Purchased 6 sets of the RBGW strip lights. They look brilliant and were very easy for me to install. As an electrician, this will be my new go to wholesalers for LED strip. Great customer service too. Highly recommend.”

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“I am extremely disappointed with the service regarding my recent order. My package was not delivered because my house number was missing. WLED has stated that they don’t know what went wrong, even though they sent the package. Royal Mail is now returning it to them. I was in contact with a representative named Karan M, who informed me that I need to pay for the items again and that I will only receive a refund once the package is returned to you. He also mentioned that this process could take months. This is completely unacceptable. If the issue was due to an error on WLED’s part, I should not have to pay again while waiting for a refund. I expect a prompt resolution and a fair approach to this situation. I am very disappointed with this experience and will not be purchasing from WLED again”

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“Terrible experience. Took more than a month for them to deliver my product and when it did show up, it was the wrong one! Customer service were about as useful as a chocolate fireguard in sorting this.”

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“I ordered 40 GU10 7 bulbs which were delivered as agreed. these were for a large rewiring project in the living area of a barn. they were fitted over the next month. As soon as the lights started to be used the bulbs began failing. initially I replaced with spares. then called the company who said that they had had a batch with aprrox 50% failure rate, the later denied saying this. they sent a returns label and replaced the 9 failed bulbs and provided a few spares. the bulbs continued to fail and I was forced to insist on replacement and a return label which they were unwilling initially to provide. the bulbs continue to fail and most recently 1 of 4 bulbs in a double height vault. this cannot be replaced without a scaffold tower. the lights are stated to have a life of 15,000 hours and they are failing in less than 100 hours. the company has said I must return the bulb before it is replaced. they will not offer a return label. They suggest I can purchase more bulbs before sending back the faulty items. they have aid that the returned faulty bulbs will be examined for faults but they are unable to give any information concerning this. The product is useless and the returns policy a nonsense. do not buy from them.”

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“I ordered 3x12v lights, instead 3 completely different lights (240v) were dispatched. These were returned for a full refund, which has not been honoured. The company refuse to refund the delivery charge. Even their website states to return "for a full refund - no questions asked". Their first attempt at a refund was a completely wrong amount, their second attempt has omitted the delivery charge. I certainly wouldn't deal with this company again.”

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“Terrible company, do not buy from here, I have about 20 LED light fittings which due to the size I can't change, they fail regularly and WLED aren't interested in fulfilling the warranty so I've had to buy spares, these come incomplete, missing wires and you are told they are short staffed and can't deal with you and eventually you have to buy the missing bits from them. Best to find another reputable supplier.”

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“Easy order process however the bulbs did not work with my lamps (not dimming although they were dimmable) Staff could not be more helpful with the problem and sent me alternative bulbs. Very happy customer”

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“Wrong quantity of led tape delivered, customer service told me I had ordered incorrectly. Could have purchased items received for less than half price locally & I wouldn’t have waited 10 days for it!! #Won’t buy here again#”

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“The product purchased is secong to none in terms of its performance. Mirrors tone lamps are extremely bright for the low power consumption and rhey give a fantastic arc of light.”

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“Bit of a mediocre experience with WLED. I had to chase my order after waiting a week where I was told (over chat) Royal Mail hadn't scanned it and so they were "on the phone to Royal Mail". I was left hanging until chat finally expired. No follow up call or email was received. Bulbs arrived the next day with 24 hour tracked delivery and "urgent" on the label (order had clearly not been despatched as implied). I then found the bulbs to be too bright for my needs and too big for some pendants. Despite the website stating you can return without quibble (and Distance Selling Regulations allowing this) the process is not easy - almost deliberately to deter returns I feel. I'm still waiting for refund.”

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“Adhesive backing absolutely useless. Light output lower than stated. Very dissapointed.”

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“WLL we’re very good on product and price but they use FedEx for delivery……they are awful. Stayed in for the delivery as advised by FedEx on their tracking….nothing. Stayed in next day ….nothing. 3 days later the parcel was delivered and the tracking still said it was out for delivery 4 days earlier. I won’t use WLL again as long as they’re using FedEx. I recommended WLL to a neighbour who experienced the same and I thought it was a one off. Checking on line FedEx are rated extremely poor by 95% of customers.”

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“SENT WRONG CONNECTORS. CUSTOMER SERVICES QUICK AT SENDING OUT RELACEMENTS UNFORTUNATELY 3 OUT OF 4 WERE WRONG AGAIN. ENDED UP SOLDERING.”

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“Everything about WLED is great. Good products, good service. Downside is that they use FedEx for deliveries. First delivery was late and damaged. Replacement was delivered late and outer box damaged. Fortunately goods inside were well protected and undamaged.”

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Wholesale LED Lights is rated 4.4 based on 5,082 reviews