Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,363 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,363 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We stayed at Erequary Boathouse in Wroxham and it was absolutely beautiful. The apartment was very clean, modern, comfortable and spacious. A great location with plenty of amenities within walking distance and close to the train station. Lovely sitting area right next to the water so great for fishing or sitting in the sun. We will definitely be returning.”

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“Straightforward booking process with pleasant and helpful staff”

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“had a lovely stay at Hippersons Boat Yard on the 'Coot Club' floating house boat, lovely sunrises through the patio doors in the morning and Steve was extremely helpful and always seemed to be around when you needed to ask something. local food was excellent and affordable and the rowing boat was great fun and fairly easy to manouvre, even for beginners ! many thanks”

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Hi Pete, thank you for your 5 star review. I'm so pleased to hear you enjoyed your stay!

“Found the website confusing as to what exactly was being booked and facilities, couldn’t really filter out many options.”

Helpful Report

Thank you for your feedback. We are sorry to hear that you found our website confusing, we do offer a variety of filters on our searches but are always keen to improve - it would be really appreciated if you could email us: holidays@watersidebreaks.com with the information on which filters would have been useful for helping you to find your perfect holiday. Best wishes Abbie

“Fishermans Lodge, Stretton Sugwas, Herefordshire - Quite frankly is dirty and in a very poor state of repair and the owners seemingly, could not care less - would not recommend this property to anyone. On arrival, we had to wash most of the kitchenware, few photo's attached, as it was quite frankly disgusting. There was a thick layer of dust on the stereo, clumps of hair floating in the hot tub, the plastic boarded patio area was so unlevel it was unsafe to walk on, and when my husband fell on his way to car when we left 3 days early, the owners intimation was that we were lying, and they would check their video footage! Sadly due to such a terrible experience, we would not use Waterside Breaks again, as this property was flagged up to all these faults on Trip advisor a year ago, seemingly nothing has changed since then tho - only wish I had seen this before we went!!”

Helpful Report

Thank you for your review and email regarding your stay, we were sorry to hear that your holiday fell below your expectations. I can confirm that following your points, the owners have inspected the property to rectify the issues raised and undertake a small refurb, with updated photos taken and posted online. A partial refund was also actioned by the owner. Kind Regards, Abbie

“I am a retired coach operator taking up to 500 passengers a week on European and uk Holidays. I recently booked a holiday with waterways Holidays after searching the Internet doing my head in not being able to speak to anyone on the phone i made one call extremely helpful pleasant staff they got the property i wanted at a very competitive price bring back the old days its not worth spoiling a family holiday especially what we have just been through last two years.”

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“I had a good weekend escape at SpringWood Fishery Lodge, the place is lovely and I would recommend it. One of the downsides was that the lodge hadn't been properly checked before our arrival, as there was an opened bottle of Actimel in the freezer. We even had an unwanted guest🐀🐁🐭🐹 at the property who kept us company while we were watching movies, kept us awake at night by trying to get into our bags hoping to come home with us. He also left several little gifts for us (aka droppings💩💩💩💩💩) in the kitchen units and on the sofa.🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐹🐹🐹🐹🐹🐹🐨”

Helpful Report

Thank you for your review. We were pleased that you enjoyed your stay at Spring Heath Lodge and that you would recommend it to others. As a quiet countryside location, we do understand that very occasionally the local wildlife like to drop by but I am pleased to report that this is very rare and was remedied as soon as the owners were made aware of this little 'extra guest' from reading your review. We hope that you may choose to stay at Spring Heath once again and the owners look forward to welcoming you back before too long.

“Lady on the phone was very helpful.”

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“We have only just made the booking but the process was very easy and the gentleman I spoke to on the telephone was extremely polite and helpful.”

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“Very helpful on the telephone during booking.”

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“Very prompt response from Annabel, initially answering my emails and then following up with a call to confirm booking. Keep up the good work!”

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“So far. But it's a bit too soon isn't it??!!”

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“It was very helpfull when I booked it. Because I have not got a printer I would like all confirmations ,and routes to the lodge sent via the post .regards mr higgs”

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“Excellent service”

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“Having Contact Waterside with type of accommodation I needed they return my call within minutes and answers all my extra question and is was good that the agent had stay in same place so says a lot about the accommodations”

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“Excellent communication and customer service”

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“Always an excellent time with the family and dogs. Lots of excellent locations. Highly recommend.”

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“I completed the booking form online, quick and easy. I got a call back the next morning and my holiday was booked. No hassle at all very accommodating.”

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“Could not have been easier. I would not hesitate to use them again.”

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“Could not book through the website as it set up a firewall but once I got through to your staff on the telephone the service was friendly, helpful and efficient.”

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Waterside Breaks Ltd is rated 4.9 based on 1,363 reviews