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Red Letter Days Reviews

4.1 Rating 2,062 Reviews

79 %

of reviewers recommend Red Letter Days

Company Reviews

4.1

Based on 2,062 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Red Letter Days Reviews

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a RedLetter Days vouhcer as a Christmas Present. No end of problems booking the experience through their website, so I've been attmptng to do so through emails, since January. Its now April and still no further on. Utter joke. I pity their customer service staff (who are really nice, but unfortunately stuck in the middle of fustrated customers and a dyfunctional company) See RedLetterDays for how to ruin what should be a nice, pleasant experience/gift. If you care considering this.....DO NOT WASTE YOUR MONEY!”

Posted 19 hours ago

“Absolute rubbish company !! Given an afternoon tea voucher for my birthday impossible to redeem on the website , spent hours today trying !! Tried to ring customer services line busy for 11 hours ! Never had this problem with Buyagift ! So easy to book with them . I think Peter jones from dragons den owns the company , he certainly needs to look into it ! It’s a total disgrace . I would say avoid this company it’s a scam”

Posted 2 weeks ago

“I have 3 vouchers all gifts i have been trying to redeem them but it is impossible I have spent a long time trying and can get no further than putting dates in but system will not move to venue. The email contact is now ignoring me . They are a complete rip off. Do not buy them”

Posted 2 weeks ago

“Avoid this company. Do not waste you time or money I will never bye a red letter voucher again. If I could give a - 0 I would.”

Posted 2 weeks ago

“Complete rip off - they take your money and then don't send the voucher through. Impossible to contact customer service. Avoid avoid avoid.”

Posted 3 weeks ago

“Zero stars. Big Con. Booking a room directly with venue the same price as the “excess” through red letter days so value of voucher is zero! They buy a number of seats/rooms/places etc and once used up you can not book so be prepared to search for ages to find a date that will accept the voucher. If you buy Hello fresh- only valid if not already a customer. Extremely hard to navigate the process- use your voucher to buy a voucher then book. Customer service terrible; They" have no control over prices" which totally ignored my query of why the price was the same with or without my red letter day.”

Posted 4 weeks ago

“The Red Letter web site is frustrating and trying to find a location and date for my chosen experience is a nightmare, nearest location for me is Castle Combe which I have to pay a surcharge for is totally unacceptable, and earliest date i was offered was November, it is now March.”

Posted 1 month ago

“If it were possible to give negative stars below 0, I would. Like others are saying, this is a complete scam! I bought their voucher and the merchant could not accept it, they were very nice, after hours on the phone I finally managed to switch it to something else but had the same issue: none of their listed merchants who supposedly accept it will take it, so you are left out of pocket with a useless piece of paper making phone calls and being made to feel awful. Please spread the word to everyone you know to never, ever buy Red Letter Days vouchers!”

Posted 1 month ago

“We have had two gifts now of these vouchers. The first led to an unexpected surcharge, the second to an outright refusal to accept the voucher. Red Letter Days should be avoided the vouchers are not welcome even at places that appear on their publicity.”

Posted 1 month ago

“I feel like this company make I as difficult as possible to use vouchers that people buy in good faith as gifts. I have been trying to use the second set of vouchers I received as a gift for a long time. I’ve given up on using the first set as the company have conned me. I am so disappointed with the responses I have received from Red Letter Days. They are literally scamming people out of money. Try to avoid buying these vouchers for people as gifts - just transfer money and allow people to book with a normal set of choices instead of this hoop jumping mess.”

Posted 1 month ago

“got a special driving experience for my birthday AC Cobra.Found out the car wasnt visiting cornwall this year at all.Got a refund but cannot speak to anyone and e mails arent answered , i believe they are scamming people.”

Posted 1 month ago

“rip off company, booked a 4 Ferrari driving day at Mallary Park, first thing no one tells you there's a £50 each ad on for that track. so £100 later, and we find out that it's NOT! 4 Ferraris it's only 2. at what ever track you go for. and try getting your money back ha!ha!ha! good luck with that”

Posted 2 months ago

“The list of venues before purchasing is inaccurate. Once purchased voucher there are hiden charges with each venue. Once booked can't get any money back if circumstances change. Then blocked from making an honest review on their site. Lost £140 now so recommend avoiding...”

Posted 2 months ago

“Terrible customer service. I have been charged an extra £193 on top of a hotel voucher I had been given,for a hotel I booked for 2 nights. On checking the hotel web site I had been overcharged, they were offering rooms for £125 for 2 nights. I have been in contact with red letter days to ask for a refund, and they are refusing as they tell me I haven’t paid, although I have sent proof to say I have. A real rip off Don’t ever use them!,,”

Posted 2 months ago

“Not a good experience in Scotland. I redeemed my original voucher to use at The Airds a few weeks ago however they advised they are no longer affiliated with RLD. They are still advertised on RLD site. After several attempts including negotiating the bot, a complaint (no response) and a few online chats with real people and the voucher was finally reissued so I could book an alternative. I have now paid an additional £40.01 and redeemed for the gin experience at Peebles Hydro to be advised again that the voucher is no longer accepted. Again this is still active on the RLD site. Have lodged another complaint but have no great hopes of getting it resolved and something booked before my voucher expiry on 27/2/24. It was a gift and feel my brother completely wasted his £150 then to add insult to injury I added more money to it!!”

Posted 2 months ago

“Terrible experience. Very few places available to book spa day. Booked with Bannatyne spa but had to cancel, and now I can't get to use my voucher elsewhere. Not value for money at all.”

Posted 2 months ago

“I bought the afternoon tea voucher for my wife. When she tried to use it, 99% of the venues required her to pay a further supplement, which in many cases, was more that the value of the voucher itself. This is a completely misleading service, bordering on an organised con!! I will never use or recommend this company again...just appalling.”

Posted 2 months ago

“A friend bought me a driving experience. I was over the moon. However, I have to pay a surcharge (which he didn't realise) so the gift has been paid for twice, effectively. It's a total con and it's time there was an investigation. Surely, if someone buys you a gift for £50 you get the gift, but with Red Letter Days it turns out the company they work with gets the £50 because I have to pay a 'surcharge'! You may as well go direct to the company if that's the case and avoid this scam company.”

Posted 2 months ago

“PLEASE DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!! As previously reviews have said, it is virtually impossible to book an experience. They quickly took m money to upgrade a voucher I was given as a gift. The only way of contacting them is through an o line chat. Fortunately I downloaded all the chats as the operators were not interested in helping in anyway. Five times they promised to send me an email but none ever arrived. They stated the emails could take up to 30 minutes. Mine didn’t arrive after 2 days. The refused to refund my money until I told them I had referred the case to the fraud team through my bank.”

Posted 3 months ago

“we booked to see jersey boys only to find out the show finished the week before, we got no apologies until asking for one, and they also refused to reimburse our travel fees going to london, we are going to let all our family and friends to make sure they don’t waste their money on this rubbish.”

Posted 3 months ago

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Red Letter Days is rated 4.1 based on 2,062 reviews