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Pines and Needles Reviews

4.2 Rating 2,481 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,481 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

An outstanding service executed to perfection. And they supply the most beautiful trees. My third year using Pines and Needles and they have excelled. Better than ever. I recommend without hesitation.
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Posted 4 years ago
An Amazing company, that has caring and helpful staff ! We absolutely love our Christmas Tree here at Tree House children's centre, where Pines & Needles have so very kindly donated the Tree to us for Free. This makes such a difference to our families bringing Joy and happiness to the centre's! Thanks again for your Christmas spirit.
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Posted 1 day ago
Pines and Needles have supplied our family with trees for some years. The trees have consistently been of great quality. The delivery, set up and collection have worked perfectly and their customer service team are top quality. They respond to questions very promptly and deal with any issues. I have no hesitation in recommending a very good company.
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Posted 1 week ago
I have not yet received my order but I’m sure it will as beautiful as it looks! Just wanted to say that the communication and service from this company has been amazing, having gone above and beyond to promptly sort out my query. Wouldn’t hesitate to buy from them again!
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Posted 4 weeks ago
This is my fourth year in a row of ordering a Christmas tree with Pines and Needles and I cannot imagine sourcing a tree from anywhere else. Not only are the trees excellent (great shape and minimal shedding from our Nordman fir), but the customer service is outstanding. All emails are answered extremely promptly, efficiently and helpfully: questions are actually answered, solutions found and links provided. Delivery has been completely reliable too.
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Posted 3 months ago
I’ve bought my tree from Pines and Needles for several years and I’m always happy with the freshness, shape and longevity of the trees. Delivery from Pines and Needles is the official start of Christmas in our house.
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Posted 4 months ago
Absolute charlatans that took my money and ruined Chris by not delivering the tree. Do not use these guys!
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Posted 4 months ago
The Christmas Trees are always of the highest quality, healthy and a joy to have in our home.
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Posted 4 months ago
Tree this year seemed to wither more quickly than previously.
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Posted 4 months ago
The tree dried faster than expected. At the end, it let a trail of needles all over the house and the corridor. Overall, it was too expensive for what we got.
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Posted 6 months ago
The first tree was shorter than ordered. The only way the tree qualified as the height ordered was because of one vertical branch that stuck up far higher than the rest of the tree. It took a fair bit of back and forth to arrange for a replacement tree. Replacement tree was okay but not fantastic. The whole experience was tiresome, and we won't be ordering from Pines and Needles again.
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Posted 6 months ago
Fair price for a very nice tree and delivery to my door which was what I wanted. I will use again.
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Posted 6 months ago
The tree was wonky and the length delivered wasn't what we had ordered
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Posted 6 months ago
Excellent and friendly service and good-quality tree
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Posted 6 months ago
The lack of delivery time is a real issue. It is not acceptable to give customers an 8 hour window when the delivery could take place. I am reviewing if I will use P and N next year for this reason.
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Posted 6 months ago
Terrible tree. Had to ask for a refund. I did not accept the tree when it was delivered. And I tried to ask for a refund. Trying to talk to Simone on the phone was almost impossible. I will never use this company again. I am still waiting for my refund.
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Posted 6 months ago
It was a perfect experience. Very beautiful tree and nice service.
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Posted 7 months ago
I ordered a Xmas tree removal and your delivery guys dumped it on the street outside my house. the P&N people on the phone did sort it out quickly though. But yeah, not great
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Posted 7 months ago
Terrible quality. Started to shed needles within a few days of arrival and was dead well before Christmas. Pines & Needles would not take back the tree / replace it, and said this happens occasionally. It has happened to us in 3 out of 4 years that we bought a tree from them. Never again. Would not recommend.
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Posted 7 months ago
Love Pines and Needles. We use them every year. So friendly and knowledgeable. Also the tree collection is well worth it!
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Posted 7 months ago
Unfortunately I have now stopped buying my fresh tree from pines and needles. The trees are not as described, they are not full and I get the most expensive. I use another company now.
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Posted 7 months ago
Pines and Needles is rated 4.2 based on 2,481 reviews