Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve used marshals Pendle flags in buff and had over 10 years out of them which still looked great. Recently updated and increased the size of the patio - great communication and efficient service.”

Helpful Report

Great to hear you've been happy with our products for so long

“My driveway, block-paved a few months ago with Marshalls Tegula Traditional, is a poor reflection of the driveway I expected from the website description (rich, stand-out colours) which influenced my original choice of blocks. Marshalls dismissed my concerns saying the colours are comparable! They did come out and clean the driveway but it made virtually no difference. Now, after only a few months of being laid, some of the blocks are turning green. Once again Marshalls disciss my concerns as being "environmental". So why didn't my previous paved driveway turn green in the 20 years it was down? Sorry but I cannot recommend this company, its products or its customer service.”

Helpful Report

“Had Marshalls Tegula traditional block paving in my back garden 20 years ago. It still looks fantanstic. Had my front driveway done about 3 months ago (I asked for the same Marshalls block paving type and colour). It doesnt look half as good. The blocks are much smoother, the colours are wishy washy, patchy and the grey blocks show discolouration. Not at all happy with this product and devastated to feel I have wasted a lot of money.”

Helpful Report

Good Afternoon. We are sorry to hear about the issues you have been having with your project. To allow our technical department to investigate this for you, please could you send the images and order details to grouptechnicalservices@marshalls.co.uk? Many thanks.

“Took your products back to approved merchant as wrong colour chips in corners did not even open the pallet it was wrong product paid cash two weeks in advance only to be told my refund will maybe approved by marshalls after inspection with a £95 handling charge after charging me £90 to split a pallet as and when that happens they can't help me ???????????”

Helpful Report

Thank you for your review. We're sorry you are unhappy with one of our products. If you can forward photographs and details of your order to the following email address, we will look into this for you. grouptechnicalservices@marshalls.co.uk

“I can't thank Callum enough. He saved the day on Monday morning. Excellent service. Really looking forward to delivery of the grey-multi circle kit on Wednesday so the garden project can be completed this week.”

Helpful Report

“Well your Callum is absolutely amazing guy he pulled out all the stops for me having understanding my predicament he's a star and reposented marshalls all the way !! He's extremely helpful beyond anybody expectation fantastic service 👏 👌 👍”

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“Having a dreadful time with delivery. Have been told for three days the delivery is on route with a guaranteed time slot which is simply not true. We have landscapers waiting, skips delivered all costing money. The relationship between Marshalls and their delivery company is dire, someone in the delivery company is not being truthful and it’s costing money and time. Awful. I’ve now been told this morning even though the delivery company might say it will be delivered today, there is still no guarantee. Customer service at Marshalls very friendly / helpful but let down badly by external haulage company. Unfortunately I would say definitely go elsewhere.”

Helpful Report

“The products are amazing. Give yourself plenty of time for delivery as the transport and logistics side is dreadful. Customer service are very helpful but rely on the transport side who are not great and let down the whole company. They definitely need a back up plan for failed deliveries as this delayed us by a whole week as the truck broke down with our product onboard. They had to reissue it from Ipswich rather than cross-load and deliver our original product which was 3 miles away on a broken truck. Logistics nightmare!”

Helpful Report

“Very quick response from Callum much easier than phoning.”

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“I have this morning taken delivery for my keyblok paving in charcoal. I love it! More so because of the ease of purchasing. Very clear process, timescales and communication. I was told at the point of ordering the delivery slot was between 8am-4pm on 17/03 & the lovely chap called me at 7:15am to confirm he was on route & was here with the wagon at 7:55am. I had a specific area I needed the blocks to be unloaded to & Chris was very understanding of this & confirmed several times I was happy with the placement. Overall such a lovely customer experience and I am really looking forward to seeing my new driveway in all of its glory very soon. The delivery driver was called Chris and is Haulier number 1020. Amazing job thanks again.”

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“Brilliant service from order to delivery . Would recommend Marshall's to friends and family .”

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“Telephone sales staff were friendly and exceptionally helpful. Collection service was well organised and efficient. Look forward to buying here again.”

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“Fabulous customer service from Callum via the online chat. Most helpful!! Thank You.”

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“Friendly ordering staff. Delivery was excellent, the driver was polite, efficient and on time. And oh yes, the Croft walling blocks are great.”

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“Very good product Quality excellent good customer service Quick pleasant delivery service thank you from PHILIP”

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“Excellent service and value . Easy to order and quick delivery.”

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“Product excellent, delivered on time and at a great price for the consumer”

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“Excellent service, the communication notifying time of delivery was good, and the service given by the driver, excellent.”

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“Efficient service. Goods delivered without any issues and on time.”

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“Everything as promised 👌”

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“Nathan our driver did a great job getting round where we live and dropping the packs were we wanted them.will use marshalls again”

Helpful Report

Marshalls Plc is rated 4.5 based on 1,076 reviews