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Lyca Mobile Reviews

1.4 Rating 892 Reviews

9 %

of reviewers recommend Lyca Mobile

Company Reviews

1.4

Based on 892 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Lyca Mobile Reviews

About Lyca Mobile:

Europe’s largest MVNO helping over 8 million customers across 14 countries make affordable international calls
Every 4 seconds a new customer joins the Lycamobile family.
We connect over 22 million mobile calls per day, helping you to make affordable high quality international calls.

Visit Website

Phone:

0207 132 0322

Email:

sales@lycamobile.com

Location:

3rd Floor, Walbrook Building, 195 Marsh Wall
London
E14 9SG

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Lyca Mobile 1 star review on 12th January 2024

Lyca Mobile 1 star review on 14th December 2023

Lyca Mobile 1 star review on 9th October 2023

Lyca Mobile 1 star review on 20th September 2023

Lyca Mobile 1 star review on 9th August 2023

Lyca Mobile 1 star review on 11th June 2023

Lyca Mobile 1 star review on 11th June 2023

30

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't make phone calls. Roaming not working at all. Contacted customer service 4 times in a month still nothing worked. Therefore I requested refund for the service they failed to provide. At the same time, I have to transfer to a different provider because I need to make phone calls!! They refused to give me refund because I ported my number to different provider! Reason is totally unacceptable! A company anyone should avoid!”

Posted 12 hours ago

“Took my £30 top up balance and didn’t renew my unlimited data plan. No reason given and customer services don’t seem to want to rectify this situation. I will try and get my money back through PayPal. My advise is to stay well clear of this company.”

Posted 2 days ago

“Tried to set up a pay monthly contract (not easy) I had the "contract" sim card delivered but when I came to use the service it had been sent out as a PAYG sim. After 6 emails phone calls and chats all of which I was told in 24 hours it would be sorted and every day it's not. This company is next to useless to deal with and ive asked for a pac code as they give me no hope of ever dealing with their error.”

Posted 3 days ago

“AVOID THESE CHEATERS joined Lyca Mobile a month ago. The number wasn't transferred correctly by LYCA hence did not get text messages and also have issues in making and receiving calls as the other person could not hear me clearly. Definitely a network issue. Since over a month and LYCA have not resolved the issue. They also charged me and renewed my plan without my concent. When I complained, don't know what they did but my phone shows message "NOT REGISTERED ON NETWORK". So cant use data, make or receive calls or send text messages. So far called company over 50 times in last 30 days but did not receive response or a call back.”

Posted 4 days ago

“UNAUTHORISED TRANSACTIONS BY LYCAMOBILE UK Since 18th March, my complaint has been passed on the 3rd team and still no response WHAT A BUNCH OF INCOMPETENTS”

Posted 1 week ago

“Custmor servise”

Posted 1 week ago

“I realized they blocked my SIM with no notification and it's been now 2 weeks with back and forth emails, for each I have to wait 48 hours to get their reply. Plus, I won't get any compensation or money back because they charge my top up, let me use some and then block the card, so according to them I used their service. Worst service. I can't wait to have all this sorted to leave”

Posted 1 week ago

“LycaMobile Travel Pack is a waste of money! So that l can use my Lycamobile to access internet during my holiday in Nigeria, l was recommended to buy Lycamobile Travel Pack. The data was not working so l contacted the Lycamobile Hotline. The hotline reps were really unprofessional, were always talking too fast and not really assisting with the problem. They just wanted to get rid of the caller, so gave instructions which didn't relate to resolving the problem. Each time a different person - different instructions. Buying the Travel Pack was a WASTE of money and time, since l couldn't use it after all.”

Posted 2 weeks ago

“worst company ever. bunch of scam artist running that.”

Posted 2 weeks ago

“I HIGHLY ADVISE YOU TO THINK TWICE -> READ WHY -> this is an absolutely mental way to run a business. im still in shock to be honest as this will literally hit everyone at some point. My bank card was coming up to expiry and my bank had sent me a new card, so i can continue paying for stuff, you know, as you would like too. But apparently you cant change card details associated with your bundle, so when they went to take payment from my old card, i had a text message 10 minutes past midnight telling me they could not take my payment contact customer services. That sounds innocent until you realise your phone no longer has network connectivity, they literally removed everything, so i couldn't even update details if i wanted too. Its like going to a shop and your card gets refused because your bank wants to verify its you but the shop owner says no, im not serving you anymore you had your chance! ABSOLUTELY MENTAL”

Posted 3 weeks ago

“Stay away from Lyca mobile, they lied to me, I did not receive a refund, they literally stole my money, first they lie to you so that you can leave a good review. The package I bought did not work in Turkey. When I came back to the UK, I wrote to live chat and told them about my problem. They said there was no refund. They said I used my package.”

Posted 3 weeks ago

“Sent me a sim that didnt work customer service couldn't get it working asked for refund after three emails and calls and no refund and still trying to take another 8.99 for this month when i have not used poor company do not use”

Posted 3 weeks ago

“We first got conned into buying one of these Sim cards with 6GB data and calling in San Francisco. It allowed me to make one international phone call an use 1.5GB of data. It was very sparatic when it worked, then it just didn't anymore. No data or calling after 2 days even though it only allowed us to use quarter of the data. Then stupidly got sucked into buy another Sim in Portugal cause we couldn't top up the USA one. Again it said 5GB but this time didn't even allow us to use one. Stupidly we then topped that up €10 that lasted literally 5 minutes. We then again, she we are very stupid, purchased a 3rd Sim for €15 which was meant to have 20GB. AGAIN it didn't even allow us to use 2GB and it stopped working. Wish we had checked the reviews. This company is an absolute scam. It has cost us easily $200usd for feek all. Do not purchase anything from them EVER! They are thriving criminals.”

Posted 4 weeks ago

“I have very very bad experience!! from to day i am leaving them.i am changing my SIM from lyca to Lebara this private company Lyca Mobile are making a lot of money by charging {stealing} us more money from from poor people , and they are well on UK no one investigate them. I am one of their victim. from 2015 I was using Lyca happily but from time to time lyca company they start changing their caracter . for example nowadays if i top up £5.00 pay as you go ,if i spent only £1 after that if check my balance already gone, this is happening many times i called customer service they gave me only reference number for the future but they never refund my money and they never solved out the problem they said only ''sorry to hear that'' the UK Government must investigate This private company of lyca mobile.Thanks.”

Posted 1 month ago

“They did fraud with me i will sou u”

Posted 1 month ago

“They show fake plans once u paid then they chance your plan”

Posted 1 month ago

“One of the best Worst customer service I ever had. tried to take out my card details as did recharge for one of my friend , firstly customer care never connect on call and the other thing is when they gets connected they talk to you rude no patience towards what is our concern and what we trying to say . Although on call for 20 more minutes they never help you all customer persons are same very bad experience I would have given zero rating .”

Posted 1 month ago

“I tried to cancel the auto payment on their website and they would not let me do it. They won't allow you remove your credit card information!!!!Then I contacted the customer services and they confirmed my auto payment was canceled. But they are still charging. Then I contacted them again, they replied saying oh we are sorry. we will return the money and make sure the auto payment will be canceled. But nothing happened, they are still charging and no money is returned! It is totally a scam!”

Posted 1 month ago

“If there was an option for minus stars they would get -10! Absolute rubbish at just about everything! Rude Scam artists and refuse to listen and talk over you while explaining the problem. Avoid at all cost…it will save you hours/ days of stress and anger 😡”

Posted 1 month ago

“I joined Lyca via Uswitch - wish I hadn't. Paid the first payment, got the SIM card, 3 weeks later they tried to take the 2nd payment but it failed. I checked my account on Lycamobile's website - it had somebody else's credit card details; not mine. I deleted that card and put my card details in, but they cancelled my account anyway, and now I can't get a PAC number to keep my phone number as I can't access Lyca. Chatted online with someone completely useless. 2 emails sent - no replies. Stay away from Lyca - they are incompetent, dishonest and useless.”

Posted 1 month ago

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Lyca Mobile is rated 1.4 based on 892 reviews