FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,468 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

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Posted 1 year ago

“All was amazing. Especially the delivery which is the last part of the service and what stays with you. It's seamless, quick, the team took me through how to operate the sofabed. Really impressive. To be honest that's part of the reason we keep buying furniture from you.”

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Posted 7 hours ago

“Purchasing and store great. The delivery was ok - received email on 3/1 where I provided all required information - my request for information regarding potential delivery times was ignored - had I been aware that the delivery may have been as early as 07:30 I would have got up earlier ( annual leave) Fortunately they were a little late”

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Posted 4 days ago

“Great team super helpful”

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Posted 2 weeks ago

“Great guys. The job was nice and quick.”

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Posted 2 weeks ago

“The guys that delivered and installed were great. Very friendly, considerate and helpful. Very impressed! Thank you Alex”

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Posted 3 weeks ago

“From start to finish the service from the Furl team has been excellent. Delighted with my new storage bed. Thank you”

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Posted 3 weeks ago

“Lovely sofa, delivered on time by a friendly, careful team who made sure that I knew eactly how the product works, and how great the after-sales service is! Thanks forthe lovely service!”

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Posted 3 weeks ago

“Received sofa a week earlier than expected, the delivery team were very professional polite installed quickly and removed all rubbish very happy with the quality.”

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Posted 4 weeks ago

“I ordered a large leather sofa bed after visiting Furl shop in London. The assistant demonstrated different models and provided a quotation. After ordering online, I waited about 6 weeks for my item to be built. It was delivered last month and assembled in my living room. I am very pleased with the appearance and comfort and hope my new sofa serves my family for many years.”

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Posted 1 month ago

“We have just taken delivery of the first of 2 storage beds from Furl. It is BEAUTIFUL. The quality of the work, the construction, the fabrics and the brilliant assembly in situ, makes it a pleasure.”

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Posted 1 month ago

“Perfect sofa bed, perfect delivery. As promised, installation and delivery were included in the price, and executed seamlessly. Fabio & Phil communicated accurately about their ETA and were efficient, informative, and great at their jobs. 10/10 recommend, all around.”

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Posted 1 month ago

“Dream bed and excellent service! The gentlemen who assembled the bed were polite, removed their shoes, and cleaned their hands before starting. They worked quickly and delivered high-quality results. I will definitely recommend Furl to my friends!”

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Posted 1 month ago

“I was pleased with your delivery team, they were on time, efficient, tidy and helpful with instructions and information, however I was disappointed not to have purchased the Milano 2.5 seater it was the one I initially thought I was getting. Many thanks Luz Gerstein”

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Posted 1 month ago

“The team that delivered and installed our sofa bed were first class. I could not fault anything, they were extremely knowledgable and courteous. I can’t recommend them enough! Thank you.”

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Posted 1 month ago

“Both the product and the delivery team are excellent. The delivery team went above and beyond to ensure the sofa got to our top floor despite narrow access. We're incredibly happy with the entire experience, from browsing products at a showroom all the way to the delivery. Thank you Furl!”

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Posted 1 month ago

“This was our third sofa purchase from Furl. We choose them again and again because the products are very high quality and the service is excellent. Their delivery teams are outstanding: helpful and courteous; completely top of the range!”

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Posted 1 month ago

“I'm happy with my sofabed purchase and the delivery service. Feels well made. I bought without visiting the showroom based on good reviews. It's very heavy, so I advise you to buy with the casters.”

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Posted 1 month ago

“We love our Cambio sofa bed. Furl clearly make fantastic quality furniture, thoughtfully designed to give a far better sleeping experience than is normally possible in such a small space, yet at the same time be very robust and easy to fold out and fold back up very quickly. The delivery team likewise had great communication, were very polite and competent and clearly knew everything about the product.”

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Posted 1 month ago

“he delivery and assembly of the bed were excellent. The service was prompt and professional, and the staff—Fabio and Phil, if I recall correctly—were extremely polite and efficient. They handled everything with care and ensured the setup was perfect. Great service overall!”

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Posted 1 month ago

“Excellent service with highly professional team. They were very knowledgeable about the products, and gave us a very thorough explanation how to use our bed and dining table. They were very respectful to our property making sure the walls are not scratched during delivery.”

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Posted 1 month ago

FURL is rated 4.9 based on 1,468 reviews