Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.09

4.1 Rating 355 Reviews

77 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very happy with the quality of the shed and my overall experience with Dunster House.”

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Posted 1 week ago

“Replaced another summerhouse with this one and although we've been happy with the previous quality this is far superior in terms of build precision thickness of wood panels etc. 13x10 erected in 3 days by a couple of friends. Highly recommended. Gerard Beeston”

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Posted 1 week ago

“The buying process was simple and no pressure selling - delivery was approximately 2 weeks and went well - the driver was great and really helpful. The instructions really aren't the best and I'd advise anyone to download them prior to delivery/building and cross reference them with YouTube Dunster House and independent videos. The build and quality of the cabin is very good (especially the doors and windows) and far better than any other suppliers I looked at. Downside - the bolt on storage shed sides must have been machined at a different time to the main cabin, each one fractionally bigger resulting in the shed being approximately 2 cm higher than the cabin which required planning down for the roof to sit flush and all one level. There were insufficient nails for the build and just enough other screws and fittings etc. Overall really pleased with the end product although I'd say it's advanced DIY.”

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Posted 2 weeks ago

“Very good company second cabin I have purchased from them price quality of materials and professional information from start to final delivery.”

Dunster House Ltd 5 star review on 26th November 2024

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Posted 1 month ago

“Delivered as promised. Kept informed on the day. Good strong shed. Easy to assemble.”

Dunster House Ltd 5 star review on 25th November 2024

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Posted 1 month ago

“Utopia 200 Pergola Prompt delivery with good communication. Easy to put together - managed comfortably with one person. Very impressed with the overall quality of the pergola and the fit of components. Would definitely buy again from them: Very happy with it.”

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Posted 1 month ago

“Fantastic product, easy to build, great delivery service with helpful advice. Can’t wait to start using my new sewing room now.”

Dunster House Ltd 5 star review on 28th October 2024

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Posted 2 months ago

“Good quality product Efficient office staff and delivery”

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Posted 2 months ago

“Fantastic quality and service for the whole process”

Dunster House Ltd 5 star review on 23rd October 2024

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Posted 2 months ago

“Very helpful”

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Posted 3 months ago

“Really high quality cabin and great service and delivery. Had previously bought a cabin from a different company which turned out to be nowhere near the quality of this cabin for the same price. Straight forward build made easy with the pre-assembled great quality windows and doors and now have a lovely looking sturdy cabin. Very impressed with Dunster House, would recommend 100%.”

Dunster House Ltd 5 star review on 8th October 2024

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Posted 3 months ago

“The staff were really helpful on the phone explaining everything. The log cabin arrived on time when they said it would be. The instructions were easy to follow I built it on my own even though they said it was a 2 man job. It went together easily. The finished cabin is just what we wanted.”

Dunster House Ltd 5 star review on 30th September 2024

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Posted 3 months ago

“The accurately cut pieces made assembly easy. The finished product is just what we wanted.”

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Posted 3 months ago

“Assured by salesman that erection was within the scope of enthusiastic DIY person - it is not. Needs at least two persons to build. Quality is good.”

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Posted 3 months ago

“Kit delivered with care & checked off fully against parts list - only one item missing - Assembly support strut to aid with roof installation, delivery guys said they would get one sent to me but as it was just a length of timber & I already had a length of 2 x 3 that would do the job, I told them not to bother. At the time of writing I am still in the process of erecting with just the roofing shingles left to install. The kit is very simple to put together - of my own preference I assembled without using the internal brackets as I didn’t wish to be able to be see these when sitting inside. I simply used 150mm long x 8mm dia green passive external bolts to attach the roof supports to the main cross beams drilling down & screwing from the outside to be covered with the roofing planks. Where the x 8 mitred support beams attached internally I screwed them directly to the mating beam using 3 x 6mm x 75mm long on each one, again using passive green counter sunk screws filling over the heads with an appropriately coloured external wood filler. I also wanted to fix 114mm square guttering & down pipe so I have installed white pvc facia board to the ends of the crossbeams & rafters to mount the guttering to. To facilitate this I trimmed appx 15mm from the ends of each beam to allow for the same design roof overhang - (this was done before the structure was assembled) To any one wishing to purchase one of these gazebos I can truthfully say you will not be disappointed with the quality and ease of assembly. Instructions are very simple to follow - I chose to adapt these to my own spec but the original design and assembly would l guess suit most people’s need, satisfaction & diy ability.”

Dunster House Ltd 5 star review on 24th September 2024

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Posted 3 months ago

“excellent windows”

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Posted 3 months ago

“Bought a Dunster House Overlord Apex Modular Shed (6ft x 6ft with window). Ordering was easy and was delivered in 10 days. Shed is good quality and I like the fact it’s designed so that you can configure it as required. Took my Dad and I about 8 hours to put together. My only issues were that the instructions weren’t always entirely clear + the pieces weren’t labelled so we spend 45 minutes at the start working out what was what. But I’d say it was a good purchase for £679.99.”

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Posted 4 months ago

“From ordering to delivery of our Terracube pergola, everything was perfect! Great communication leading to on time delivery by very courteous driver. The pergola is of excellent quality and was fairly straightforward to put up. Very pleased with our purchase.”

Dunster House Ltd 5 star review on 27th August 2024

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Posted 4 months ago

“Very high quality and precision engineered, friend helped me construct it, the instructions are easy to follow but it did take us longer than anticipated. I added extra insulation, and flooring to give it a nice finish - make sure you buy a LOT of sealant - it says use it on a lot of the joints but get stocked up! Customer service is fantastic - I messed the initial order up and they sorted it immediately! Thank you!”

Dunster House Ltd 5 star review on 5th August 2024

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Posted 5 months ago

“Recently purchased a 3m x 3m gazebo with shingle roof and curtains. Really pleased with the quality and instructions were very clear. My wife and I erected the gazebo ourselves. We shortened the legs by 3 inches as we felt it would look too high. Even with it being lowered 3 inches the curtains were far too short and it came with hooks to hang the curtains on, which neither my wife or me could have reached. We wanted fulllenght curtains with curtain tracking. We returned and got a full refund on the curtains with no problems. We bought curtains and tracking separately. We also put guttering around the gazebo so the roof did not drip. We are now now very pleased with the end result.”

Dunster House Ltd 5 star review on 4th August 2024

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Posted 5 months ago

Dunster House Ltd is rated 4.1 based on 355 reviews