Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 858 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“The ordering process of purchasing a fire surround was very good. Unfortunately, the 3-5 days delivery time stretched into over 3 weeks which meant having to ring Direct Fireplaces more than once to ask about progress. It would have been more helpful if the company had contacted me directly and let me know of delays, etc, rather than me as the customer, having to chase. No complaints about Direct Fireplace staff, as both people I spoke to on the phone were very apologetic and helpful, and very friendly.”

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Posted 2 days ago

Hi, Thank you for your review. It's great to hear that you were impressed with our ordering process and our customer service team. This said, we're sorry for any disappointment relating to the delivery. It is always our intention to keep customers as informed as possible when it comes to delays. In this instance, the item that you had purchased was shipped to you directly from our supplier and they had not informed us of any delay. it was for this reason that our team had to chase them for information upon being notified by yourself. Regardless, we do appreciate the inconvenience and thank you for your feedback. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 days ago

“Looks good, great price.”

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Posted 1 week ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

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Posted 1 week ago

“Well laid out showroom. Friendly staff. Reasonable prices. Delivery took over 4 weeks, but I'm not blaming them for that. Fire looks great, if a bit noisier than we'd envisaged Overall a positive exerience so far - thanks”

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Posted 1 week ago

Hi, Thank you for your review. It's great to hear that you had such a positive experience in our showroom and that you were impressed with our customer service and our pricing. We're sorry for any inconvenience relating to the delivery delay but we're glad that you've been enjoying the fire now that it has been received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“sirs.i am very pleased with the fire and the service that i have rceived.just the one problem one of the ceramics is cracked over its lenght and i fear it might break compleatly.i have e-mailed clair dickinson and she is dealing.the fire is great and warms the room quite fast.”

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Posted 1 week ago

Hi John, Thank you for your review. We were sorry to hear of the issue with one of the ceramics for your new fire. This said, it's good to hear that our team has been so helpful in reporting this to the manufacturer, and that you have been impressed with the service received. If we can advise further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Tell you a delivery date but keep to it !!!”

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Posted 1 week ago

Hi David, We are sorry for any disappointment relating to the delivery of your order. It is always our intention to meet expected dates as closely as possible and keep customers informed of any changes. As we're sure you can appreciate, delays can and do happen on rare occasions and these are often down to factors beyond our control. If there is anything else that we can do to assist, please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Excellent product and support when needed”

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Posted 1 week ago

“Excellent delivery service, only took 6 days from ordered... Very p leased with Crystal Fire, briiliant remote control , HIGHLY RECCOMENDED”

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Posted 2 weeks ago

“Great Price, arrived promptly and all looks great and exactly as described.”

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Posted 2 weeks ago

“Good, professional service. Delivery problem sorted swiftly, politely and efficiently”

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Posted 3 weeks ago

“The service from Direct fire places was good, there customer services is good but there couriers let them down for delivery”

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Posted 4 weeks ago

“Very pleased with the fire and the help given once I got to the shop in Stockport all sorted and fitted in just four days”

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Posted 1 month ago

Hi Ian, Thank you for your review and for taking the time to upload some photos of the new fire. It's fantastic to hear that our Stockport showroom team was so helpful throughout the order process. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“As I have said before i need an installer so not yet got my fire Installed . Can you help me!”

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Posted 1 month ago

Hi, Thank you for your review. When customers order via our website, there is an option to select that sends a contact request to our installation partner. This does not appear to have been selected at checkout for your order but you are welcome to call 0161 669 0697 or email info@directheatingservices.com if you need advice on fitter availability and pricing in your area. We hope that this information helps. Let us know if we can offer any other assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“So pleased with the service I received,they were very helpful and answered my questions about the gas fire I had chosen making it much easier for me”

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Posted 1 month ago

“Bought fire place from yourselves great product looks lovely in situ quality service from you turned up when stated would recommend”

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Posted 1 month ago

“The Ordering process was fine, as was the initial message to say that the product would be delivered in the next 2 to 5 working days. When I chased up, I was told that there was a problem, as the Order was in 2 parts, the 2nd part had just arrived and delivery would now be 7 days from first notified, i.e. 6th December. As I had my builder lined up for Monday 9th, this was now tight on timing. As so, I rang Direct Fireplaces throughout the week to check progress. I was repeatedly told that it was coming on 6th. However, having chased again on the 6th, I was told it wasn't coming - not their fault apparently, it was the fault of the Delivery firm. I therefore asked for assurances that it would come Monday 9th morning and I was told they would ensure that would happen. When I rang on 9th, I was eventually told it would be there in the afternoon, between 1pm and 5pm. It finally landed at 1.30pm with my builder sat waiting. I was told that if I wanted to complain, then I should ring their Customer Services team. In summary, aftersales and delivery was absolutely shocking.”

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Posted 1 month ago

Hi, Thanks for your review. We are sorry for any inconvenience relating to the delivery. Where applicable, we do heavily recommend against booking fitters prior to receipt of any goods. While the vast majority of deliveries through our shipping partners are received within the expected time frame, shipping delays can and do happen on occasion and these are often outside of our Dispatch team's control. We do appreciate your frustration and if you are still in need of assistance then our customer service team will be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“So far I have paid for the fireplace about a month ago but no delivery date posted so far. I think the setting of expected delivery date and information when it’s due is needed. Installers have been in touch which is good but they don’t have dates either and they need to know when the unit will be delivered of course.. I think they should not invoice for the whole amount until item is delivered like John Lewis.”

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Posted 1 month ago

Hi Brian, Thank you for your review. We are sorry for the delay in receipt of the gas fire. As you will be aware, the supplier had let us know that they had unexpectedly fallen out of stock of a necessary component hence the delay. We can see that our team has contacted you as of this week to advise of an updated lead time for the delivery. It is always our intention to keep customers as informed as possible regarding time frames and can only apologise for any inconvenience in this instance. Please do let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Although the fire is brilliant, the delivery was a total mess up. We arranged a day for delivery. But it came a day early and no one was in. We then had to arrange for someone to be in to receive the fire , the next day. So not happy with it.”

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Posted 1 month ago

Hi Keith, Thank you for your positive review under the circumstances. It's fantastic to hear that you were so impressed with the gas fire. We can only apologise for the early delivery and we do appreciate the inconvenience. Our dispatch team had requested delivery of the fire on the 29/11/24 as per your preference, and it appears that the courier had then loaded the parcel for an earlier date. If there is anything else that we can do to assist at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“The job not completed yet!”

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Posted 1 month ago

“Nice easy purchase, ex display electric fire”

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Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 858 reviews