BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,004 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely filtered water on tap, can’t fault it 👍 would highly recommend getting one.”

Helpful Report

Posted 1 week ago

“What a faf getting the filter pack turned out, setting up direct debit waiting and wondering when the day was going to be.So much simpler using Paypal and secure and you get your product sooner”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. I'm sorry to hear that you feel the ordering process for the Filter Subscription Service was not as straight forward as it could have been. As you have signed up to the annual subscription service, a direct debit must be in place to enable the annual payments to be taken, so that we can dispatch your maintenance items to you when required. When the direct debit payment is submitted, it does take a few days to process. I'm sorry if this was not made clear at the time of ordering. I can see that your order was delivered to you on the 28th February 😊

Posted 3 weeks ago

“Hi I havnt received my refund returned reorder on 12th of February.”

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Posted 4 weeks ago

Thank you for your feedback. I can see that your return of cylinders has been received, and the refund was issued on the 4th March to your original payment method 😊

Posted 3 weeks ago

“I have had a BIBO classic for 15 years. It is a purchased macine and I suscribe to the filter/uv lamp service and change these myself when asked for by the machine. It has been brilliant hot water, cold water, both temperatures adjustable to your own preferences. The installation was hassle free. A minor problem was corrected under warranty. Another fault I repaired with parts and support provided by BIBO. A few years ago it went bact to BIBO for a factory refurbishment. When I moved house I took it out and plumbed it in at my new address. Cannot live without it. :)”

Helpful Report

Posted 1 month ago

Thank you for your great feedback. We're so happy to hear that you have been enjoying the BIBO for so many years, and recently made the decision to take this with you to your new home! We hope you continue to enjoy all the benefits it has to offer for many more years to come 😊

Posted 3 weeks ago

“Swift and easy service”

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Posted 1 month ago

Thank you for your positive review 😊

Posted 3 weeks ago

“Still don't have my order”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I'm sorry to see that there was a slight delay with the delivery of your order. Our records show that payment for your order was received on the 12th February. We were temporarily out of stock of the goods ordered until 17th February, and your order was shipped on the 20th February. I can see that you have now received your order. Please do reach out to us if you have any queries at all.

Posted 3 weeks ago

“Having chosen a "Bibo" as our equipment choice to have filtered, boiled(virtually) and chilled water on tap I just want to say it has been a game changer in our kitchen! it has so quickly become such a well used and easy to operate piece of equipment with no more filling of and waiting for a kettle to boil, not just for the convenience of immediate hot water but also for the increasing discomfort of handling the kettle(we're not as young as we used to be!). The customer service from Poppy and Millie was also exceptional when answering queries on the phone, but also responding to a last minute change of colour just before the original order was due to be dispatched. Just an excellent experience and we can't imagine the kitchen without our Bibo now!”

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Posted 1 month ago

Thank you for your feedback! We're so pleased that you made the move to BIBO, and that you have been enjoying all the benefits in your home. It's really great to hear that our team have delivered excellent Customer Service 😊

Posted 3 weeks ago

“Great machine. We have only had it a few days but everything is fine”

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Posted 2 months ago

Thank you for your 5* feedback! We're so pleased to hear that you are enjoying your new BIBO 😊

Posted 1 month ago

“Superb customer service - thanks Kayleigh (order handling & booking) and Sam (installation). Product itself seems great, does what it says it will and looks smart in our kitchen. We’re very pleased. As a suggestion, a down-light would be good in the dispensing area, making it easier to see the level in the glass/ mug. Thanks to the whole Bibo team!”

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Posted 2 months ago

Thank you so much for your positive feedback! We're so pleased to hear that our team have been able to provide you with great service! 😊

Posted 1 month ago

“My BIBO is probably the best bit of kit that I have bought for our kitchen. Great purchase, nice filtered hot and cold water.”

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Posted 2 months ago

Thank you for your great feedback 😊

Posted 2 months ago

“Having had my Bibo for over 2 years now, would I go back to a kettle and bottled water ?, definately not ! . So convenient and simple to use and the service from Bibo is great. My only wish is that the display could be larger, a minor gripe with an overall great piece of kit. The Bibo Fizz also does what it's supposed to do very well, replacement cylinders arrive very quickly when needed.”

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Posted 2 months ago

Thank you for your positive feedback! It is really great to hear that you have been enjoying your BIBO for over 2 years, and have always been looked after by our team! It's also great to hear that you have been enjoying the BIBO Fizz as well; another fab BIBO product! 😊

Posted 2 months ago

“Appalling service. Was told that we need to wait for a month for my filter and descaling kit that i was meant to receive in January but delayed till February. Despite I've paid for this 6monthly kit service 6 month ago! When I complained about it, a filter was sent out which had items missing in it and most importantly did not fit the machine! We tried to put the old filter back and the machine now saying no filter found! Spoke to customer services at 17:30 and apparently their engineers only work till 17:00 and noone on-call for emergencies over weekend. I have a 2 month old baby at home that is formula fed; so we are heavily reliant on this filtered hot water that now is out of action for the entire weekend??? That is absolutely disgusting! £600 worth useless piece of junk. Had to go out and buy a kettle so I could feed my daughter. You would expect for the price someone to be available for emergencies over weekend! AVOID!”

Helpful Report

Posted 2 months ago

Thank you for your feedback. I am very sorry that we were unable to arrange an urgent engineer visit to resolve the issue with fitting your new filter. As a small business, we do not currently have a facility to offer weekend appointments, however, I can see that an engineer attended first things this morning and the issue has now been resolved. In regard to the delay of your filter pack and cleaning kit, I do apologise for this. Regrettably, we are currently experiencing a delay with our shipment which is on the water. This delay is completely out of our control, however I do fully understand the disappointment and frustration. A filter was dispatched to you immediately after you contacted us, and the remainder of the maintenance pack will be sent out once available in February, as advised via email. You were not charged for these goods until 14th January this year, which is when they were due to be dispatched to you. I can assure you that no payment was taken 6 months ago. Again, please do accept my full apologies for the inconvenience caused. I do hope that this matter is now resolved, however please do feel free to reach out if you have any further concerns.

Posted 2 months ago

“I do not hav a machine that does hot and cold water, all I have is the one that makes fizzy water, and I am very pleased with it.”

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Posted 2 months ago

Thank you for your positive feedback regarding your BIBO Fizz 😊

Posted 2 months ago

“We love BIBO. Clean water immediately at the temparature you want is great. Having cleaned the hotwater tank and replaced the filter has even stopped the leaks.”

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Posted 2 months ago

Thank you for your great feedback 😊

Posted 2 months ago

“Filter has not been delivered yet”

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Posted 3 months ago

Thank you for your feedback. We are very sorry for the delay with your order for the new filter. I hope that you have been receiving our updates via email in regard to unexpected delays with this shipment. As soon as we receive the stock, our team will be working hard to dispatch all orders as quickly as possible. Please accept my apologies for the inconvenience caused.

Posted 3 months ago

“Apart from the price of the gas I am loving my BIBO dispenser :-)”

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Posted 3 months ago

Thank you for your feedback 😊

Posted 3 months ago

“Very good customer servce team. Flexible and knowledgeable as well as relaxed and friendly.”

Helpful Report

Posted 3 months ago

Thank you for your great feedback 😊

Posted 3 months ago

“Amazing! We love our Bibo so much, the process has been such a wonderful experience, multiple calls to dicuss the delivery date (got to choose this myself) installation and engineer visit. Amazing customer service, our engineer was brilliant, we have a slightly awkward kitchen setup, but he took his time, thought it through and managed to install it with just one hole drilled. Very happy as I was expecting lots of work to be needed to install it. Would highly recommend, from start to finish we have been treated amazingly. Thank you!”

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Posted 4 months ago

Thank you for your positive feedback! We're thrilled to hear that you have had such a great experience so far with BIBO and that all of our team have provided you with the level of service we are proud of! 😊

Posted 3 months ago

“Very easy to order replacement cartridges for Bibo Sparkling Water machine. Refund for return cartridges is processed very efficiently.”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback 😊

Posted 4 months ago

“Great machine, does exactly the job I want it to do i.e. instant hot water (without boiling a kettle all the time) and filtetred cold water.”

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Posted 4 months ago

Thank you for your great feedback 😊

Posted 4 months ago

BIBO Water is rated 4.5 based on 1,004 reviews