247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,867 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use this service every time I come to London, it is simple to book, the cars are clean and they arrive always in time, the drivers are very polite and professional. The reservation centre is helpful if you need help and they write or call before the pick up to remind the appointment. I appreciate so much their service and I really suggest it! Excellent.”

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Posted 1 year ago

“It was easy to obtain a cost estimate and book the reservation. At the airport (Heathrow) our polite driver was waiting with a sign in the designated area. He loaded our bags in his van and drove us to our hotel. Everyone I dealt with at 247 Airport Transfer was pleasant, helpful and courteous. I highly recommend them and will use their service again when I fly into the UK.”

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Posted 1 year ago

“I highly recommend this company for any transfer. They arrived before our arrival time and got us to the cruise port on time and even stopped for a restroom break. You won’t regret booking with this company.”

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Posted 1 year ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Posted 1 year ago

“Booking our car was a quick and efficient process. Our driver was on time, very friendly and helpful. All in all our experience with 247 Airport Transfer was great and I have no hesitation in recommending them”

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Posted 1 year ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 1 year ago

“The drivers of both transfers taken so far have been very friendly and helpful. I am hoping the transfer on Saturday 17th is just as good.”

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Posted 1 year ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 1 year ago

“On Time for our airport pickup. Very clean vehicle and a very polite driver.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star review.

Posted 1 year ago

“I’ve used the service for quite a while. It’s been reliable and responsive to unexpected changes related to flights/ trains. Had another good pick up from Heathrow recently!”

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Posted 1 year ago

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Posted 1 year ago

“Our driver was courteous, kind and safe! We had a middle of the night transfer between airports and were nervous about the time, but it was great and I highly recommend this company!!”

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Posted 1 year ago

“On time and helpful.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star review.

Posted 1 year ago

“Excellent (it was Addison Lee)”

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Posted 1 year ago

“Super polite, on time, and efficient.”

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Posted 1 year ago

“Driver came on time and took us to the airport with no problems”

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Posted 1 year ago

“Everything was Perfect Happy to use again Thanks”

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Posted 1 year ago

“Thabk you for the great service and commitment i will always choose you whenever I am in london”

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Posted 1 year ago

“We used 247 Transport service for our arrival and return trip. They were on time when they advised and kept in communication. The transfers were smooth.”

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Posted 1 year ago

“As always very professional and great service”

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Posted 1 year ago

Thank you so much Ali for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 1 year ago

“Booking was easy and both drivers were courteous and helpful. Bookings were for drop off to Heathrow and collection a fortnight later from Gatwick for 7 people, 7 pieces of luggage and 7 pieces of hand luggage. Outbound driver was only told he was collecting 7 people and nothing about luggage; called base who flippantly advised that the vehicle sent was adequate - it was patently obvious it was not big enough for our needs. Luckily a friend had come to see us off and took the remainder of the luggage and 2 passengers to the airport without which we would have been screwed. After filing a complaint on the way to the airport part of the snarky, lame excuse was: “Luggage must not exceed the following dimensions: Hand Luggage: 22 x 18 x 10in or 56 x 45 x 25cm (max weight: 10Kg); Medium luggage: 35.5 x 29.5 x 16in or 90 x 75 x 43cm (max weight: 25Kg). Therefore, if your luggage was bigger than this, the possibility of not fitting all of it inside the car was high” Trust me, all our luggage was within size and weight - there’s just no way in a blue month of Sundays that the 7 seater booked for 7 passengers and all the baggage was going to work - surely the service provider should have known this in advance in order to advise users to book a bigger vehicle? The only offer of compensation was to book us an 8 seater for the return at no extra charge - punchline: it still wasn’t big enough and 2 passengers had to travel home in a cab at the cost of £71! If you’re a big group travelling with luggage I wouldn’t advise using 247 - poor, flippant, lazy call handling and no knowledge of the capacity of their vehicles! USE AT YOUR PERIL!!”

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Posted 1 year ago

Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I assure you that we consider customers' reviews very valuable and we try our best to meet our customers' expectations on each occasion. Having also looked into your query, I can see that you booked 8 seater cabs for both trips. However, the amount of bags had hardly fitted in the car and the drivers did their best to complete his job. We have sent you further a link which directs you to the description of the amount of luggage which can fit into each type of car : https://247airporttransfer.co.uk/cars/8-seater/. We regret to find out that this was not clear to you from the very first beginning and wrote this feedback without contacting the customer service team members. We hope that everything is clear but for any inquiries, please feel free to contact us.

Posted 1 year ago

“Brilliant service cant praise this company enough. From start to finish first class. Thank you.”

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Posted 1 year ago

“Didn’t show up! Do not book through this company!”

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Posted 1 year ago

“We had booked them for Heathrow Airport pickup for July 21. Unfortunately our flight was cancelled on July 20 and I emailed company asking for trip to be moved to Friday July 22. They refused unless we paid another $270 for 4 people. They refused to refund any of our fee paid for July 21 even though we notified them timely. Horrible to work with folks trying to navigate out of country travel from Heathrow to Dover Port. Do yourselves a favor and use another transport. I can provide excellent references for two we used while in country. We received excellent service from he other companies.”

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Posted 1 year ago

Dear Judy, thank you for your feedback. I sincerely apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. Having looked into your booking history logs, I can see that indeed, this was cancelled after the pick up time of the reservation, thus the cancellation policy was applied for the driver's no show situation. Unfortunately, we cannot offer a refund if a reservation is cancelled within a certain time frame or in the event of a no-show. However a partial refund of half of the amount was approved in this case after being reviewed by our customer team supervisor. And any cancellation policies and charges do stand; this is to ensure all our customers are being charged the same. Hoping for the best and please feel free to contact our team members for any further assistance.

Posted 1 year ago

247 Airport Transfer is rated 4.7 based on 1,867 reviews