Arranged for this company to collect a pallet from Exter on the 26th April, they arrived but couldn't collect it as there was a problem with a fork lift truck and promised to return the next day ...... over a week later and no sign of them and the pallet hasn't been collected. We cannot talk to anyone on the phone as they are using the excuse of Covid ... didn't know Covid stopped telephones from working!!! No live chat so have sent numerous emails since the 27th April and are still yet to receive a reply - absolutely disgraceful service and the best part is they make you pay up front for a service they don't provide, DO NOT USE THIS COMPANY.