I ordered a keyboard package for my daughter's birthday gift. All items on the package were delivered apart from the actual keyboard. The delivery company TNT state on their tracking that they have not delivered the keyboard and the have an 'issue' I have contacted Gear4Music four times requesting they find out what the issue is or send out a new keyboard. I have been repeatedly told they will investigate and get back to me but there has been no resolution. Today I got a patronising email asking me to wait as sometimes packages get separated in transit and will be delivered a few days later. It has already been over a week since the first items were delivered and TNT have clearly flagged there is a problem. It's obvious the delivery company has let Gear4Music down but than to pass this failure onto the customer is awful customer service. I will now likely have no gift for my child on her birthday despite ordering well in advance. Why should I have to wait indefinitely for TNT and Gear4Music to find the lost keyboard? As it clearly states that it has not been delivered to me, Gear4Music should send out another one and fulfill the order I placed with them in good faith.