Elizabeth L
Purchased a Vergona Phryne 155cm Bronze garden statute from this company. States that this is made from marble resin composite , had it just over a year when I noticed that paint had started to peal of this statue, this should not have happened States on their site that this is suitable for garden and is of robust material . Have got in touch with this company (also trading as Hall’s Garden Supplies, Sutton Coldfield Birmingham) showing photos of the pealing on the statue, and asking either for a replacement statue or full refund but company has not offered either except £120 refund which is not suitable as the statue is now rendered useless . I open my garden for the National Garden Scheme so this statue will be viewed by visitors. I have contacted Trading Standards who informed me I am in my right to ask for a replacement or full refund as the product is substandard and not fit for purpose. The company has stated it is out of its warranty period , statues last more than a year. After numerous letters I will now be taking this company to the small claims court . I absolutely advise any others who have purchased products which are not fit for purpose , you have your rights which last much longer than the year warranty . A very silly company that’ should have agreed with the customer and given a replacement or refund. Also due to the amount of visitors to my open garden, anyone who asks about the statue , I will tell them. Never go purchase from this company , I note that looking at other reviews, there have also been some very unhappy customers who have purchased garden products from their site. Please look elsewhere where you will be treated with courtesy , replacement or refund. May I also state that the company has mentioned that I did not make a complaint of the statue pealing within the 12months of purchase . Ridiculous answer. I don’t venture into the garden over the winter months and study the statue all the tine, it should have been robust enough and if the Company had stated that this product is not suitable for outdoor use, I would not have purchased it. Consumer rights last potentially 6 yrs after purchase .. so I advise anyone who has purchased goods from this site, not be fobbed off, you have your consumer rights.
1 year ago
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