The worst experience I have had as a paying customer. I ordered 2 seperate things through Garden site and both came with their own set of problems. Both deliveries came early which would have been great if this was communicated with me. I was told that I would be called to arrange delivery but wasn’t and therefore had to leave work to get the base and shed on 2 seperate occasions. The shed arrived 10 weeks early with no communication to let me know! I lost money both in pay and taxi fare to get there.
The shed is absolutely awfully made with one side of the roof rectangular and the other a parallelogram. There was a split in the wood which they had sealed over. It has been made really, really terribly. There were no instructions on how to build, nor nails, tacs and screws which should have come with it. I was trying to sort this with the company for a couple of months and received the worst customer service with them not taking responsibility for the lack of communication. They ignored what I was saying, ignored emails and were outright rude. I would never recommend this website or the affiliated and would say if you want something well made don’t go here, if you want to receive communication don’t go here and if you expect any form of customer service when it goes wrong- in no way go here!
2 years ago
GardenSite has a
3.9
average rating
from
154
reviews
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