Awful customer service. Return journey cancelled, no more trains that day. No Hull Trains staff at Kings Cross to assist. Not able to use ticket to travel on LNER. 3 choices. a) camp out at Kings Cross until next day b) book hotel in London and claim from Hull Trains. c) buy tickets for LNER service (more expensive). I opted for option c) and claimed the refund from Trainline for tickets on cancelled Hill Trains service. As the LNER tickets were more expensive I tried to claim the extra cost from Hull Trains and came across a bunch of numpties who either didn’t bother to read my emails or can’t read. Apart from Karl and Nicola, who I spoke to and were both as helpful as they could be, the rest of the many people I had contact with seemed to lack any common sense. Every time I spoke to someone a different person would then respond with an email and when I replied to the sender yet another person would respond - with the exception of Helen who doesn’t even bother to reply to emails! Aftet 2 weeks of emails bouncing back and forth and sending copies of the original tickets as requested, the most recent email from another numpty at Hull Trains advised me that they cannot compensate me for the extra cost of the tickets I bought - as a result of their service being cancelled at short notice - because the (overpaid) driver was ill - because I hadn’t bought the tickets directly from them but had bought them through Trainline. Mr ‘Numpty’ suggested that I ask Trainline or LNER to compensate me for the extra cost of the more expensive tickets that I had to buy because Hull Trains cancelled their service at short notice!! Needless to say that I won’t be booking a ticket with Hull Trains in the future. I’ll pay more and book LNER or choose an alternative route/train operator e.g. via Melton Mowbray and Leicester. Based on this experience with Hull Trains Customer Service (not a very appropriate description) I would definitely NOT recommend booking on any of their service, if there is an alternative service available with another train company.