Booking was easy and both drivers were courteous and helpful. Bookings were for drop off to Heathrow and collection a fortnight later from Gatwick for 7 people, 7 pieces of luggage and 7 pieces of hand luggage. Outbound driver was only told he was collecting 7 people and nothing about luggage; called base who flippantly advised that the vehicle sent was adequate - it was patently obvious it was not big enough for our needs. Luckily a friend had come to see us off and took the remainder of the luggage and 2 passengers to the airport without which we would have been screwed. After filing a complaint on the way to the airport part of the snarky, lame excuse was: “Luggage must not exceed the following dimensions: Hand Luggage: 22 x 18 x 10in or 56 x 45 x 25cm (max weight: 10Kg); Medium luggage: 35.5 x 29.5 x 16in or 90 x 75 x 43cm (max weight: 25Kg). Therefore, if your luggage was bigger than this, the possibility of not fitting all of it inside the car was high” Trust me, all our luggage was within size and weight - there’s just no way in a blue month of Sundays that the 7 seater booked for 7 passengers and all the baggage was going to work - surely the service provider should have known this in advance in order to advise users to book a bigger vehicle? The only offer of compensation was to book us an 8 seater for the return at no extra charge - punchline: it still wasn’t big enough and 2 passengers had to travel home in a cab at the cost of £71! If you’re a big group travelling with luggage I wouldn’t advise using 247 - poor, flippant, lazy call handling and no knowledge of the capacity of their vehicles! USE AT YOUR PERIL!!