“Very unprofessional company. After visiting my property to take measurements, they did not bother to follow up or provide a quote. I chased them four times and was told that I would receive a quote via email only to be eventually told that I should just think about using another firm by the receptionist the firm was struggling to handle business. Clearly not a professional organisation and wasted my time!”
“Had a couple of issues with and old shutter, phone Eales Shutters dealt with mickey and then the communication between them was very quick nothing was to much trouble,fitted the visit to quote and then the repair around my needs and then the work they done was 100% better than what I expected and the price was very reasonable and the guys who come was very good workers and very pleasant one was lee and I can't remember the other blokes name.
Definitely recommend and will be using them again for other shutter work!”
“Security and accessibility for London businesses is of paramount important. Therefore a swift response and friendly consultancy are vital. Micki and his team have consistently delivered at short notice, at a fair price and with a smile. Thanks very much Eales.”
“If repeat business is an indicator of quality customer service then Eales is my go-to company. They have been nothing but professional in my dealings with them, giving quick replies and when on-site doing a quick, clean and considered job. Gary (fitter) gave me options and choices rather than simply pushing for the most costly option, based on my needs. Totally trusted and will continue to get my domestic garage door custom.”
“My garage roller shutter got caught in the tracks and somehow when trying to fix it didn't realise I'd accidentally damaged the control unit. I tried everything to get it working - but sadly nothing worked. After hours of panic, I was given Eales' number. One call to Steven made all the difference. Steven talked me through a few things to try, and I was back up and running. Extremely friendly and professional service. Saved me hundreds of pounds quoted by my home insurers. Had I known about Eales, I'd have had them fit the shutters in the first place. Thanks Eales!”
“This company is just fantastic - My shutters had come off the tracks (French Doors) and the company I normally deal with were giving an appointment date of almost 3 weeks!! I spoke to Micky late on the Monday afternoon and at 11am Tuesday morning, Richard, Steve and Gary were in attendance fixing my blinds. Great bunch of guys and an amazing service. I would also like to add that Eales are very competitively priced. I cannot praise this company enough - Easy 5 stars - Excellent service. Huge thanks to all :)”
“Locks/catches didn't line up, posts not lined up, gates not level. Existing wall damaged. Another lock broken. They had several goes to rectify the work. Then only supplied one key for the lock. Shoddy work. The director blamed the team who he said no longer work for him - looks like they use subcontract labour. Never got the extra key, never had damaged wall repaired. I had to spend a lot of time on repeated visits where the work was still not rectified.”
“Nice Friendly Service and easy people to deal with. Came out at weekend when shutter jammed and got us back up and running. New shutter now fitted and working nicely.”
“We have used Eales Shutters a number of times over the years for gates and shutters. Their staff have always been polite and friendly and most importantly know what they are doing. They set a high standard that other companies can't match.”
“After sales service is awful. Basic parts fail on a gate and they dont keep in stock. I have had an issue with the gate for weeks, no followups. I have to do my own DIY to establish the problem and then tell them to fix or provide the replacement part to which i chase and they dont have in stock and only to be told they have to order the part but no idea when it arrives. we are talking about a day to day piece of nuts and bolts which you would expect them to have. I just called some of the competitors who say they have in stock and i can pick up free of cost. what does this say about the level of care or service!”
We are sorry to hear that you feel let down by our service. Unfortunately, we didn't have the part you requested earlier today - our stock levels fluctuate according to the different orders we get day-to-day and so sometimes parts aren't immediately available. We are sorry we weren't able to assist you on this occasion - Eales Shutters
“This family owned business is run extremely well, the whole crew are an industrious bunch who really know their work and have provided a fantastic, tailor made product that functions brilliantly and looks fantastic. I cannot recommend Eales highly enough!”
“The circuit board broke on my electric gates. Micky quoted for a replacement board, along with H & S updates plus a service. Mark & Charlie came & fixed everything plus stayed until 8pm until everything was working. Thank you Eales for a great job.”
“Eales Shutters were the only company able to respond for an emergency call out to my store. Where everyone else I called was unavailable Eales had someone out within the hour. Charlie had the shutter fixed in no time and with a sense of humour (much needed after being stuck in the store late). Excellent service all around.”
“Highly recommend Eales, following the completion of new railings fitted at the front of my property.
Efficient service from quotation to installation. Professional workmanship.
Couldn’t fault the engineers or office staff at all.”
“Had to have a very large gate removed and placed in a different area - not an easy job but the two engineers that Eales sent did an amazing job - they accommodated my ideas whilst the work was ongoing and the engineering involved was top quality.”
